Due to heavy call volume, you may prefer to use the chat feature, create an online case, or submit your support request to customersupport@exostar.com. Thank you for your understanding and patience! 

Top Issues

Login Information

Password & User ID

Application Access


Profile Updates

Purchases & Payment

MAG Navigation

Trading Partner Manager (TPM)

Video Proofing

Check System Status

Browser Login Issues / Clear Cache

Chat is available Monday to Friday 
6:00 AM – 6:00 PM EST 
Chat support may not be open based on availability.

Language translation is available through Google translator in Chat for over 20 different languages.

Need Support?

You can reach our Customer Support team through the creation of an online case

start a chat

or by calling one of the numbers listed below.

  • USA & World-Wide Phone:  +1 703-793-7800 
  • United Kingdom Phone:  0203 3007093
  • Australia: +61 2 8073 8383

If you create an online case form below, please include the Product, Issue, and a detailed description of your issue in the Message field. If you are receiving an error message, please attach a screen shot with your case to help us more quickly identify the issue.

Healthcare and Life Sciences on MyExostar
Please note that customers of the Healthcare and Life Sciences industries need to reach out to their Tier 1 support. To find the correct contact information, please click here and click on "LEARN MORE" under the appropriate industry.

Customer Support Form