What if the supplier does not complete the MAG invitation process?
If a supplier does not complete the invitation process, please reach out to your Lockheed Martin Procurement Representative to reissue the invitation.
What if I have already purchased a certificate or token for another customer?
Lockheed Martin also accepts the following credentials, if you already have one:
If we already use Exostar to do business with other Aerospace & Defense companies, how do we get access to Lockheed Martin Procure to Pay (LMP2P)?
Lockheed Martin Procure to Pay (LMP2P) access is granted by invitation only. A Lockheed Martin procurement professional must initiate a request to you in order for your company to conduct business with Lockheed Martin.
How do I register with Exostar?
To register with Exostar, please follow the steps below:
Step 1. In the invitation email you receive from Exostar, select the Register Now link.
Step 2. Complete registration form and submit to Exostar for approval.
Step 3. Complete First-Time Login using the email confirmation from Exostar, once your registration is approved.
Step 4. Accept LMP2P Terms and Conditions, if not already completed.
Step 5. Purchase and activate Phone OTP with Proofing credential.
Step 6. Login to MAG with Phone OTP with Proofing credential and select Open Application next to LMP2P.
If I have a problem registering with Exostar who do I contact?
Please contact Exostar Customer Support.
The ID and password supplied by Exostar do not work. I’m getting a message saying they are invalid. Where do I get help?
Please contact Exostar Customer Support.
Why am I unable to see my purchase order (PO)?
There are two possible reasons you are unable to see your purchase orders:
Suppliers are responsible for managing their data. Org Admins are responsible for creating new users and App Admins are used to assign the correct roles. Please contact your Org and App Admins to ensure you are using the correct account for the associated vendor. Additional PO reference guides are available here.
How can I find out who the Administrators are for my company?
If you are uncertain who the designated Organization or Application Administrators are for your company, please contact Exostar Customer Support. If you have an existing MAG user account, follow the steps below to determine your Administrators:
Step 1. Login to your MAG user account.
Step 2. Select the My Account tab.
Step 3. Select the View Organization Details link.
Step 4. Locate the Organization Administrators section and the Application Administrators section and review the names provided.
The individual (Organization Administrator) who handled our company account is no longer with our company. How do we update our users on the account?
Please follow the steps below to change your Administrator:
Step 1. Log into Managed Access Gateway (MAG) at https://portal.exostar.com.
Step 2. Go to the My Account tab. Click the View Organization Details link.
Step 3. Check the Organization Administrators section of this page to view the current administrators.
NOTE: If any individuals listed here are still with the company, you do not need to contact Exostar regarding an Admin Change. If you require new users or administrators to be added to the account, contact these individuals first.
Step 4. If none of the individuals listed here are still with the company, contact Exostar Customer Support to report change and request a Docusign change request form.
NOTE: The form is sent via email along with a case number to track the request.
Step 5. Click View Documents in the received email. A pop-up displays with the Docusign Change Request agreement.
Step 6. Check the box for, I agree to do business electronically with Exostar LLC.
Step 7. Review and complete the form. Include the Organization Name, Exostar ID and Organization ID.
Step 8. Complete the Authorization/Change Requestor section at the bottom of the form. Click Sign Here and complete document signing.
Step 9. Click Finish. The request routes to Exostar and is tracked via the case number.
NOTE: The form expires within three days of receipt. If you require assistance with form completion, contact Exostar Customer Support.
Our company would like to use Vendor Invoice Processing (VIP) to invoice Lockheed Martin. Is this application available to all suppliers for invoicing?
Vendor Invoice Processing (VIP) is an application for domestic Lockheed Martin labor subcontractors to record their time and invoice Lockheed Martin for labor. It is not an invoicing tool for submitting invoices for purchase orders issued to our vendors. VIP will be accessible through the Lockheed Martin Procure to Pay (LMP2P) portal for labor invoicing.
How do we update our company’s address information?
Exostar’s TPM application utilizes Dun and Bradstreet to pull in your company name and address information. If the information is incorrect, you should contact D&B and have the information updated. D&B information is updated in Exostar on a monthly basis. D&B Customer Service can be reached at 800-234- 3867 or at www.dnb.com. You may also update your company information online at https://eupdate.dnb.com/.
What are the hardware and software requirements for using Exostar to access Lockheed Martin Procure to Pay (LMP2P)?
In addition to major software releases, Microsoft offers ongoing product enhancements through service packs and 'product updates'. Exostar will maintain currency with these updates as part of our ongoing release cycle testing, ensuring that our planned major release testing utilizes the latest software updates available. In the event that our customers experience a problem running our Internet solutions using the old versions of the software, including an out of date 'update' level, they may be directed to upgrade to the latest 'update' level to resolve the reported issue.
You can see the Microsoft supported configurations at: http://support.microsoft.com/gp/lifesupsps/#Internet_Explorer.