Application not Accessible
If you are logged into your MAG account, but cannot access certain partner applications, it might be due to these common issues:
- You need to activate your credential.
- You need a stronger credential.
- Your credential has expired.
- You need to log into MAG with your credential.
- You still need to download the FIS MLOA certificates.
In these scenarios, the status of your applications will read Login Requirements not Met. Review the sections below to learn how to troubleshoot these common access issues.
Activate Your Credential
How can I activate my credential?
Purchase a Stronger Credential
How do I purchase or upgrade my current credential?
Renew Expired Credential
How can I renew my expired credential?
Log in with Credential
How do I ensure I am logged into MAG with my credential?
Download the FIS MLOA Certificates
How do I download and log in with my FIS MLOA certificates?
Application Statuses
I see that applications in my MAG account have different statuses. What do these statuses mean, and what should I do if some applications do not say "active"?
Questions? If you use an OTP credential, explore our library of OTP FAQs.