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Responsibilities
The Management & Portal Administrator (MPA) role is similar to the Organization Administrator role, but the MPA manages the users from multiple organizations that fall under the same Onboarding Sponsor or tenant. MPAs perform these common tasks in SAM:
- Add New Users: MPAs can add new users to specific organizations individually.
- Manage Existing Users: MPAs can access and edit user profiles. they can also grant, suspend, reactivate, and delete access to applications.
- Reset Password and Security Questions: MPAs can reset permanent passwords and security questions for users individually.
- Manage Organizations: MPAs can suspend, reactivate, or delete access to applications for organizations. They can also set up selected organizations to bypass the approval of Org Admins for access to applications.
- Manage Users and Access in Batch: MPAs can load users, subscribe them to applications, and resend activation emails in batch.
Please note MPAs manage users only within their sponsor-managed organizations. MPAs cannot manage shared users: users become "shared" once they start using applications outside of their sponsored organization.
Tabs Available to MPAs
MPAs manage their administrative duties from the Customer Support tab, using the View Users, View Organizations, and Role Management sub-tabs. The GIF below offers a view of the Customer Support tab:
Add New Users
How can I add a new user to a specific organization?
Manage Existing Users
Locate and Edit User Profile
How can I locate and edit a user profile?
Resend Activation Email
How can I resend the activation email to a user?
Suspend, Activate, or Delete User
How can I suspend, activate, or delete a user?
Subscribe User to an Application
How can I subscribe users to applications?
Suspend, Edit, and Reactivate Application Access
How can I suspend, edit, or reactivate user's access to a specific application?
Reset Password and Security Questions
How can I reset the password and security questions for a specific user?
Manage Organizations
Skip Org Admin Approval
Can I set certain organizations to bypass the application access approval by their Org Admin?
Manage Application Access
How can I modify application access for organizations?
Manage Users and Access in Batch
Add Users in Batch
How can I upload users in batch?
Subscribe Users to Applications in Batch
How can I subscribe users to application(s) in batch?
Batch-Resend Activation Emails
How can I batch-resend activation emails to inactive users?
Questions? If you have additional questions, review our SAM Administrator Guide.