Process Overview
With Phone OTP, logging into your MAG account will work a little differently. Whenever you log in, you will use your MAG User ID and Password as usual. Then an OTP code will be sent to your mobile or landline phone via text or voice call. Use it to log in securely. Setting up Phone OTP takes 6 steps:
Step 1. Complete the Purchase
Step 2. Enter the License Key
Step 3. Complete Identity Proofing
Step 4. Activate Phone OTP
Step 5. Login with Phone OTP
Step 6. Renew Phone OTP
Follow the workflow below to purchase and set up your Phone OTP.
STEP 1. Complete the Purchase
You will receive an email from Exostar with the License Key for your product after the purchase. It can take up to 24 hours for this email to arrive if you paid by credit card. If you paid by invoice, you must submit payment to Exostar before you receive your License Key. Please check your email filters and spam if you have not received the license key.
If you have not received the license key email after 24 hours, please contact Exostar Customer Support.
STEP 2. Enter the License Key
Register your OTP purchase by entering the License Key in your MAG account. After entering the License Key, proceed with one of these scenarios:
- If you don't need identity proofing, enter the License Key and proceed directly to activation.
- If you need identity proofing, enter the License Key and proceed to selecting your proofing option (Experian or Video Proofing). Make sure that the name in your Exostar account matches your legal name.
STEP 3. Complete Identity Proofing
After entering the License Key, you will be prompted to select your identity proofing option. Chose one of the below proofing methods:
- Instant Proofing: If you are located in the United States, you can complete identity proofing instantly by answering Experian credit bureau-based questions. or by scheduling a live video proofing session with an agent.
- Live Video Proofing: Users located outside of United States must schedule a live proofing session. US-based users may select live video proofing if they are unable to complete the Experian proofing.
Click the button below to learn more about identity proofing:
STEP 4. Activate Phone OTP
Activate your Phone OTP by registering a phone number and binding it to your MAG account. You can register up to three phone numbers to your OTP. It is highly recommended that you register at least two phone numbers. In instances where you no longer have access to one phone number, you can log in with the other and update the numbers associated with your subscription. For the protection of your account, the phone numbers can be updated only after you log in with your phone OTP.
STEP 5. Log in with Phone OTP
After the activation of your Phone OTP, MAG will start prompting you for a Phone OTP at every login. Please note that logging in with a Phone OTP is a crucial step for application access. If you log in with the User ID and Password, but skip the OTP step, protected applications won't be available. Complete the steps below to log in with Phone OTP, or to elevate your credential strength to Phone OTP after the login.
STEP 6. Renew Phone OTP
Phone OTP credentials are sold as annual subscriptions. These subscriptions are valid for one year from the date of purchase, and the renewal period lasts for 12 months. During this time, you are eligible to purchase a Subscription Renewal. Make sure to purchase a renewal, and not a brand-new Phone OTP credential. After 12 months, you will need to purchase and set up a brand-new credential.
Questions? Check out the Phone OTP FAQs page, or download the Phone OTP User Guide.