To purchase a Phone OTP with or without proofing, follow the steps below:

Step 1.  Log into your Exostar MAG account at https://portal.exostar.com using Internet Explorer.

Step 2.  Click the My Account tab.

Step 3.  Click the Manage OTP sub-tab.

Step 4.  Click Purchase or Register Credentials.

Step 5.  Select Get/Activate Option, and click Continue.

Step 6.  The pop-up box will display the Webstore. Select one of the below products (pick the non-US phone service options if this scenario applies to you):

• Phone Based OTP - 1 Year (US Phone Service Only) with Proofing
• Phone Based OTP - 1 Year (US Phone Service Only) without Proofing
• International Phone Based OTP - 1 Year (Non-US Phone Service Only) with Proofing
• International Phone Based OTP - 1 Year (Non-US Phone Service Only) without Proofing

Ensure you select the correct product based on your location. If you work outside the 50 United States* select the "Purchase International Phone Based OTP - 1 Year (Non-US Phone Service Only) with Proofing." US Territories will require the "Non-US Phone Service" option. 

Step 7.  Click Add to Cart.

Step 8.  Review your order and click Proceed to Checkout.

Step 9.  Select payment method. View or update billing address. Scroll down and click Continue.

Step 10.  Click Place Order to receive an order number.  

To register your OTP purchase, you must have your License Key handy. Follow the steps below to enter your License Key:

Step 1.  Log into your MAG account at https://portal.exostar.com.

Step 2.  Go to the My Account tab

Step 3.  Go to the Manage OTP sub-tab.

Step 4.  Click Purchase or Register Credentials. 

Step 5. From the Let’s Get Credentialed page, click Get/Activate Credentials. Click Continue.

Step 6.  Select the I Have a License Key link and enter your license key. Click Continue. If you purchased an OTP with identity proofing, you will be redirected to select your proofing service: make sure that the name on your MAG account matches your legal name. Otherwise, you will proceed directly to activation (to view the steps scroll down to Step 4. Activate Phone OTP. 

Complete the steps below to register your credential:

Step 1.  If you just completed the purchase and payment, click Continue from the Let’s Get Credentialed page.  If you have an existing MAG account, go to My Account and click Manage OTP. Click Purchase or Register Credentials.

Step 2.  Select the Get/Activate Credentials radio button, and click Continue.

Step 3.  Click Continue again.

Step 4.  Confirm your name information, and select your country from the drop down menu. Click Next. 

Step 5.  Click the Activate button.

Step 6.  On the Register Your Phone page, select Text Capable or Voice Only, Country, and enter your phone number (do not include parenthesis, dashes, etc.). Click Register.

Step 7.  Enter the code you receive on your phone into the Verification field provided on the screen. Click Continue. A confirmation screen displays, and you can now access the desired applications. 

Follow the steps below to log in with Phone OTP:

Step 1.  Navigate to www.portal.exostar.com, and log into MAG using your User ID and Password.

Step 2.   Select the phone number that you want use to receive the OTP code. Click Send to have the code sent to your phone.

Step 3.  You will receive the OTP code on your phone. Once you receive the code, it will be valid for the next two minutes. If the code expired, click Resend Code. Enter the code in the OTP code field. Click Submit.

If you skipped the Phone OTP step during the User ID and Password login, you can elevate the credential strength to phone OTP from within your MAG account. Follow the steps below to elevate your credential strength:

Step 1.  Once logged into your account, confirm your credential strength (upper, right corner).

Step 2.  Select the My Account tab, then the Manage OTP sub-tab. 

Step 3.  Click the Elevate button. 

Step 4.  Select the phone number to which you want to receive the code. Click Send to receive the code.

Step 5.  Once you receive the code, enter it into the OTP Code field. Click Submit.

NOTE: Once you receive the code, it expires after two minutes. Select the Resend Code button to resend. 

You are now logged in with your OTP credential. Your Credential Strength (located in the upper, right corner) should now read Phone OTP.

Follow the steps below to renew your Phone OTP:

Step 1.  Log into MAG via https://portal.exostar.com.

Step 2.  Go to the My Account tab.

Step 3.  Select Manage OTP.

Step 4.  Scroll down, and click the Renew button. The Renew button will be visible only if you are within the eligibility period for renewing your OTP credential.

Step 5.  Select the appropriate Phone OTP subscription.

Step 6.  Click Add to Cart, and complete the checkout process.