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Identity Proofing FAQs

What Is Identity Proofing?

What is Identity Proofing, and why is it required?

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Identity proofing refers to the process, by which Exostar verifies users' identities before activating their credentials. Identity proofing provides a higher level of security, and some companies set it as the prerequisite for access to their secure applications. In other words, these companies want to know that the person who purchased a credential and tries to access their system is indeed the authorized user. Exostar uses two types of identity verification.


Experian Proofing & Personal Information

Why is personal information required when activating credential?

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You might have already encountered the Experian identity proofing process in other contexts. Today, this type of proofing is a common practice for detecting fraud and establishing the validity of the individual's identity. All checks are done through Experian, and the sole purpose of this process is to validate that you are the person who you claim to be.


Will anything change on my credit report if I decide to activate my credential by answering credit bureau-based questions? Will it affect my credit rating?

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No, a soft inquiry is placed on the report, and it is only available to you and Exostar. This does not affect your credit score or your ability to borrow. Please note credit bureau-based questions are only available to users located in the United States.


Safety of My Data

Is any personal information saved or stored from the credit bureau-based identity verification (Social Security Number, Date of Birth and Personal Contact Information)?

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No, this information is not stored or saved by Exostar. If you are answering credit bureau-based questions, the credit bureau already possesses this information, and is using it solely as matching or search criteria.


Getting the Activation Code in Mail

Why was I directed to the mail option during my OTP activation process?

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If you do not answer the questions correctly during the credit bureau-based questioning, but Experian can locate you, you will receive your activation code via postal mail in four business days.


Video Proofing

Who can complete live video proofing?

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Users located internationally must complete live video proofing using webcam. Users located in the United States may be required to complete live video proofing.


What if I don't have a webcam and must have one to complete the identity verification process?

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We recommend obtaining a webcam as the most affordable option to be proofed. Webcams are commonly available online for less than $25.00. Please view the Live Video Proofing Resource section for additional information.





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