News and Announcements
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|Operating Systems||Browsers||Other Software|
|Windows 7 SP1 (32-bit & 64-bit)||Internet Explorer 9, 10, 11||Microsoft Office 2007, 2010 and 2013|
|Windows 8, 8.1||Firefox 31+||Acrobat Reader 8.1.2+|
|Google Chrome 38+|
Live Auction Support
Exostar provides support during live auction events for Suppliers for the following situations:
- Place Surrogate Bids - Exostar will place surrogate bid(s) on behalf of a Supplier who has trouble logging into the auction. Surrogate Bidding requires consent from the Supplier to have live auction bids recorded for documentation purposes
- Delete Erroneous Bids - Exostar can delete a bid per request from a Supplier. Exostar will discuss the erroneous bid with the Buyer before deleting the bid for the Supplier
Important! In either of the above situations, Exostar may have to pause the auction and resume the auction when the situation is resolved.If you have questions regarding the auction setup or need clarification regarding an item or bidding rules, please contact the Buyer directly.
During a live auction, if you need immediate assitance, contact our Auction Support Team at: +1 703-793-7788
During non-live auction hours, you may also email our Auctions Support Team at email@example.com with questions.