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Info
titleHoliday Schedule

Please be advised that Exostar's office will have limited hours on Thursday, November 25th and Friday November 26th, in observance of the Thanksgiving Holiday. Exostar phone support will open from 3:00 AM EST to 12:00 PM EST. Chat and the Inbound proofing line will be closed. Exostar Support will resume on Monday, November 29th 2021. Thank you for your patience and understanding.

Note

Please be advised with MAG 7.2 Update, Internet Explorer is no longer supported to download FIS hardware certificates (https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge).  If you are attempting to connect using Internet Explorer, please reattempt your login using Microsoft Edge or Google Chrome.  If you are having issues logging in or receive a login error, you may need to clear your cache server or cookies.  To learn how to clear your cache for different browsers, please click this helpful link: clear your browser.

Info
titleLogin Issues - Clear your Browser Cache

If you are having issues logging in or receive a login error, you may need to clear your cache server or cookies.  To learn how to clear your cache for different browsers, please click this helpful link: clear your browser

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Chat is available Monday to Friday 
6:00 AM – 6:00 PM EST 
Chat support may not be open based on availability.

Language translation is available through Google translator in Chat for over 20 different languages.



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Top Issues

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Login Information

Password & User ID

Browser Login Issues / Clear Cache

Application Access

Credentialing

Download KMA

Profile Updates

Purchases & Payment

MAG Navigation

Trading Partner Manager (TPM)

Video Proofing

Check System Status




Need Support?

You can reach our Customer Support team by creating an online case,

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start a chat

or by calling one of the numbers listed below.

  • USA & World-Wide Phone:  +1 703-793-7800 
  • United Kingdom Phone:  0203 3007093
  • Australia: +61 2 8073 8383

If you create an online case form below, please include the Product, Issue, and a detailed description of your issue in the Message field. If you are receiving an error message, please attach a screen shot with your case to help us more quickly identify the issue.

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Healthcare and Life Sciences on MyExostar
Please note that customers of the Healthcare and Life Sciences industries need to reach out to their Tier 1 support.  To find the correct contact information, please click here and click on the appropriate customer logo.



Customer Support Form

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IMPORTANT! Please click SUBMIT only ONCE.