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Note

We are currently experiencing an issue with our phone OTP SMS messaging system. If you are not receiving your one-time password codes via SMS messages for your Phone based OTP credentials, please use voice message option at this time. You can view the status here: https://status.twilio.com/

Tip
titleHigh Call Volume

We are currently receiving a high volume of requests, we encourage you to submit your case via the chat or online case form. Please only submit your case once and we will respond back as soon as we are able to. While you wait, you can browse my.exostar.com for self-help guides and videos. Thank you for your patience and understanding!

Tip
titleHow to Clear your Browser Cache

If you have issues logging in or receive an error trying to login, you may need to clear your cache server or cookies. Below, please find helpful links for different browsers and how to clear your cache.  To learn more about clearing your cache, please click here: clear your browser.

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Chat is available Monday to Friday 
6:00 AM – 6:00 PM EST 
Chat support may not be open based on availability.

Language translation is available through Google translator in Chat for over 20 different languages.



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Top Issues

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Login Information

Password & User ID

Application Access

Credentialing

Profile Updates

Purchases & Payment

MAG Navigation

Trading Partner Manager (TPM)

Video Proofing

Check System Status

Browser Login Issues / Clear Cache




Need Support?

You can reach our Customer Support team through the creation of an online case.

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start a chat

or by calling one of the numbers listed below.

  • USA & World-Wide Phone:  +1 703-793-7800 
  • United Kingdom Phone:  0203 3007093
  • Australia: +61 2 8073 8383

If you create an online case form below, please include the Product, Issue, and a detailed description of your issue in the Message field. If you are receiving an error message, please attach a screen shot with your case to help us more quickly identify the issue.

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Healthcare and Life Sciences on MyExostar
Please note that customers of the Healthcare and Life Sciences industries need to reach out to their Tier 1 support. To find the correct contact information, please click here and click on "LEARN MORE" under the appropriate industry.



Customer Support Form

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IMPORTANT! Please click SUBMIT only ONCE.