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Note
titleHoliday Hours

Please be advised that the Exostar office will be closed for the Holiday break from December 25, 2020 through January 3, 2021. The Exostar office will open again on January 4, 2021. We will continue to provide support for proofing resets and token resets from 9:00 AM – 5:30 PM EST and the inbound video proofing line will be available for proofing from 9:00 AM – 5:00 PM EST, along with previously scheduled video proofing appointments. New token orders will also continue to be shipped out during the break, but all other support issues will be addressed when we are back in the office on January 4, 2021.

We hope that you, your colleagues, and your loved ones have a happy holiday. We look forward to working with you in the years to come!

Tip
titleHigh Call Volume

Due to heavy call volume, you may prefer to use the chat feature, create an online case, or submit your support request to customersupport@exostar.com. Thank you for your understanding and patience! 



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Top Issues

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Login Information

Password & User ID

Application Access

Credentialing

Profile Updates

Purchases & Payment

MAG Navigation

Trading Partner Manager (TPM)

Video Proofing

Check System Status

Browser Login Issues / Clear Cache



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Chat is available Monday to Friday 
6:00 AM – 6:00 PM EST 
Chat support may not be open based on availability.


Language translation is available through Google translator in Chat for over 20 different languages.



Need Support?

You can reach our Customer Support team through the creation of an online case

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start a chat

or by calling one of the numbers listed below.

  • USA & World-Wide Phone:  +1 703-793-7800 
  • United Kingdom Phone:  0203 3007093
  • Australia: +61 2 8073 8383

If you create an online case form below, please include the Product, Issue, and a detailed description of your issue in the Message field. If you are receiving an error message, please attach a screen shot with your case to help us more quickly identify the issue.

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Healthcare and Life Sciences on MyExostar
Please note that customers of the Healthcare and Life Sciences industries need to reach out to their Tier 1 support. To find the correct contact information, please click here and click on "LEARN MORE" under the appropriate industry.



Customer Support Form

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