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We are moving The Exostar Platform and all of our products, services, and operations to the Microsoft Azure cloud.  By doing so, we will further strengthen our security, which remains a top priority.  At the same time, we will increase our operational stability and enhance our agility – ingredients essential to our mutual success.

Customers (along with products and data) will migrate to the Azure cloud environment that best addresses their operational and regulatory requirements. 

  • Those in the Aerospace and Defense Industrial Base verticals will transition to Azure Government infrastructure that complies with Federal Risk and Authorization Management Program (FedRAMP) High certification, as well as U.S. Department of State International Traffic in Arms Regulations, and U.S. Department of Defense Security Requirements Guide Information Assurance Level 4. 
  • Those in other industries, including Life Sciences and Healthcare, will move to Azure Commercial, also certified at FedRAMP High.

The transition will be complete, with all customers working in the Azure cloud, by October 29, 2021.  If you have any questions at any point in the process, please contact our customer success team at apollo@exostar.com


Cloud Migration FAQs

Why is Exostar moving to the Cloud?

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Exostar is moving to the cloud to create more agility, additional security, increased stability, and a better customer experience.


Which Cloud is Exostar moving to?

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Exostar is moving to Microsoft Azure Cloud.  Our A&D business/products are moving to Azure GovCloud (FedRAMP High hosting) and our Life Sciences business/products are moving to Azure Commercial (FedRAMP High hosting).  All customers will be working on products in the cloud by October 29, 2021.


When did this Cloud Migration start?

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Exostar started the cloud migration, in earnest, in March 2021.  We have started QA migration in July 2021, we anticipate starting UAT migration in August 2021, and we anticipate starting PROD migration in September 2021.  


When will the Exostar Cloud Migration complete?

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Exostar will complete all cloud migration by October 29, 2021, meaning that all customer data and capabilities will be in Azure cloud.


Will Exostar roll back a product or capability out of the cloud and into a COLO datacenter?

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No, Exostar is closing all but one datacenter by December 31, 2021.  One data center will remain open on a limited basis for those capabilities that cannot move to the cloud (i.e. FPKI, bi-side integration).


What do I as a customer need to do?

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Customers without integrations into their computing environments will not need to do anything.  Customers with formal integrations will be contacted by their customer success representative and associated Exostar technical team to discuss migration and testing in more detail.  It is anticipated that since no functionality will change this testing will be higher level, less impact testing (i.e. smoke testing vs functional testing).


Will Exostar applications be unavailable during the migration period?

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While we are working to have all applications up as much as possible, there are some applications that may need to have a maintenance window over a weekend to support any offline periods while systems that cannot dynamically move will be unavailable.  With all products there will be a DNS Propagation period when the DNS is changed from pointing to our systems and pointed to Microsoft Azure.  If you are whitelisting Exostar IPs currently, these will need to be updated in your records.  Likewise, we ask that you ensure that your systems are not set to cache our DNS records in your name servers to allow for fast reliable DNS updates.

Reference: 

https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746

What is dns propagation? Why does it take up to 72 hours? - YouTube


Are all products being moved at the same time?

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No, Exostar is planning to perform a migration in multiple smaller waves to move applications quickly and effectively to the Azure platform.  Dates for each product will be provided as the products are identified and scheduled for migration.


If I have additional questions who do I contact?

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For additional questions please contact your Customer Success Lead or Account Manager.