During the Live Video Proofing session, you will be asked to present a valid government-issued photo identification to prove your identity to Exostar's proofing agent. This can be done via a webcam or camera on your smartphone. Please note that there is little time during the proofing session to troubleshoot any technical issues.
Review the Live Video Proofing Resource to prepare for your proofing session. Have all necessary items handy (the approved photo ID and a working webcam or smartphone) and run a Webex Systems Test (if joining via PC) or download a Cisco Webex Meetings App (if joining via phone). Follow the steps below to schedule your interview.
A proofing upgrade can be added to an active OTP credential. This might be necessary if your partner's security requirements changed, or you began to work with new partner applications that require identity proofing.
Complete the below 2 steps to purchase and add the upgrade to an active OTP credential:
Step 1. Purchase the Proofing Upgrade
Follow the steps below to purchase the identity proofing upgrade:
Step 1. Log into your MAG account at https://portal.exostar.com.
Step 2. Click Billing and Support (located in upper right corner of the page).
Step 3. Choose role External: Customer.
Step 4. Click Exostar Web Store-Home Page.
Step 5. Scroll down to your type of credential.
Step 6. Click Purchase Now.
Step 7. Select your partner from the drop-down menu.
Step 8. Click View Available Upgrades.
Step 9. Click your MAG user ID, and then click Add to Cart.
Step 10. Follow the prompts to complete the purchase, and then return to your MAG account.
Step 2. Add the Upgrade to Your Active OTP
Follow the steps below to add the purchased proofing upgrade to your active OTP credential:
Step 1. Log into your MAG account.
Step 2. Go to the My Account tab, and click the Manage OTP sub-tab.
Step 3. In the Proofing Upgrade section, review What is Required of Me, check the box, and click Upgrade.
Step 4. Confirm your profile by completing name fields and selecting your country. Your name should match the legal name displayed on your passport or legal documentation. Required fields are marked with asterisks.
If you are located in the United States, please select United States. You will advance to the Experian proofing process after clicking Next.
If you are located outside of the United States, please select your country. You are directed to schedule a webcam video proofing appointment after clicking Next.
Step 5. Once you successfully complete the webcam interview or credit bureau-based questions, you will receive an activation code along with the instructions for the next steps. You will have 30 days to complete your upgrade.
Before your appointment, review the Live Video Proofing Resource page for assistance. There is limited time to complete troubleshooting during your appointment. Failure to appear for your scheduled appointment will require you to reschedule via your Exostar MAG account.