Step 1. Go to https://portal.exostar.com and click the Forgot Password link (above Login button).
Step 2. Enter your User ID and click Continue.
Step 3. Answer your security questions and click Continue to complete. The password is sent to the email address listed on your account.
NOTE: If you don’t know your security questions and answers, click the Forgot Security Questions/Answers link. Enter the email address and zip code listed on your account and click Continue to complete.
Unable to Login with Third-Party Credentials (DoD CAC, NASA PIV or NGC OneBadge)
If you are unable to log in with your linked smart card:
Step 1. Open Internet Explorer and click Tools.
Step 2. Select Internet Options, click the Content tab, and select Certificates.
Step 3. To confirm your identity certificate is listed, go to the Personal tab, verify the identity certificate displays and is unexpired.
Step 4. To ensure security settings are properly set up, go to the Security tab and select Custom Level. From the list of settings, locate Don't prompt for Client certificate selection when no certificates or only one certificate exists and verify this is set to Disable.
Step 5. Clear your Internet Explorer cache. From the Tools tab of your Internet Options window, select the option to Delete Browsing History and check the following boxes: Temporary Internet Files, Cookies, and History.
NOTE: Please ensure Preserve Favorites website data is NOT checked.
Step 6. Close all Internet browsers and open a new Internet Explorer browser.
Step 7. Please avoid using links or saved favorites as these can sometimes cause errors. Go to https://portal.exostar.com. If you are not prompted for your certificate, select Digital Certificates (Hardware) under Advanced Login Options. You should now be prompted to login using your smart card.
Locked Out of MAG Account
If you need to access your MAG account before the 15 minute lockout period is over, please contact your account’s Organization Administrator to have your password reset.
Dun and Bradstreet Changes to TPM Profile
Exostar receives all data for the fields marked with the D&B icon from Dun & Bradstreet. Exostar, Lockheed Martin, and users cannot edit these fields. If any information is incorrect, please contact D&B directly via phone at 1-800-234-DUNS(3867) or visit www.DNB.com.
Unable to Complete TPM Recertification
I am unable to complete the TPM Recertification process for my organization, why?
In order to complete the recertification process, you much be an administrator for your organization. If recertification needs to be completed, to verify your organization's administrators:
Step 1. Login to your MAG user account.
Step 2. Select the My Account tab.
Step 3. Select the View Organization Details link.
Step 4. Locate the Organization Administrators section and the Application Administrators section and review the names provided.