If a user or company was provisioned access to an application by Exostar and the provisioning invite failed, SP admins now can resend the provisioning record without contacting Exostar. Follow the steps below to resend the provisioning record:
Step 1. Log into your MAG account.
Step 2. Navigate to the Provider Administration tab, and click the hyperlinked ID under View Users or View Organizations.
Step 3. Select the application, and resend the record by clicking Resend or Force Resend. Resend only works if there was a change from the previous record. Force Resend re-sends the record regardless of whether or not a change happened.