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Credential Types

What types of credentials does Exostar offer?

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titleClick here to view the answer.
    • Standard username and password
    • OTP Hardware Token with or without identity proofing
    • Phone OTP with or without proofing
    • Exostar Mobile ID Bundle (powered by Authy™), includes Phone OTP and Exostar Mobile ID with or without proofing
    • FIS Digital Certificates (Basic, Secure Email, Medium Level of Assurance Software and Hardware)
    • Exostar’s Enterprise Access Gateway (EAG) solution


Credentials by Partner

How do I know what credential to purchase?

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titleClick here to view the answer.

The credential type is dependent upon the security requirements for the application you are accessing. Please review the table below, and if you cannot find the information or need additional assistance, please contact Exostar Customer Support or the representative of your partner organization.


Application/Customer Name

Acceptable Credentials

Boeing Supplier Portal

User ID, Password + OTP Hardware Token password

User ID & Password + FIS MLOA Hardware Certificates

Enterprise Access Gateway (EAG)

NGC OneBadge

Boeing SCP

OTP Hardware Token with Proofing

Elbit - PIM

User ID + Password & Phone OTP Without Proofing

Information Manager - HII

User ID & Password + FIS MLOA Hardware Certificates

DOD CAC

NGC OneBadge

Lockheed Martin Aeronautical

Aero JTD

CSAS Web F-16

EDCS Airlift

EDCS F-16

EDCS Palmdale

F-22 Fleet Management Tool

LM AeroSource F-35 Production

Lockheed Martin OneAero

Online Account Request System (OARS)

Transportation Management System

User Acceptance LM AeroSource

User ID, Password + FIS Basic Certificates OR

User ID, Password + OTP Hardware token password

User ID & Password + FIS MLOA Software Certificates

User ID & Password + FIS MLOA Hardware Certificates

Enterprise Access Gateway (EAG)

NGC OneBadge

Lockheed Martin Procure to Pay (LMP2P)

User ID, Password + Phone OTP with Proofing

User ID, Password + Exostar Mobile ID with Proofing

User ID, Password + OTP Hardware Token with Proofing

Enterprise Access Gateway (EAG)

User ID & Password + FIS MLOA Hardware Certificates

Raytheon Supplier Portal

User ID, Password + Phone OTP with Proofing

User ID, Password + OTP Hardware with Proofing

Enterprise Access Gateway (EAG)

User ID & Password + FIS MLOA Hardware Certificates

Rolls-Royce Global Supplier Portal

Either of the following credentials are acceptable depending upon the application you need to access within GSP:

User ID, Password + FIS Basic Certificates OR

User ID & Password + FIS MLOA Software Certificates

User ID & Password + FIS MLOA Hardware Certificates

Enterprise Access Gateway (EAG)

NGC OneBadge

Supply Chain Platform - NNS

User ID & Password + FIS MLOA Hardware Certificates

DOD CAC

NGC OneBadge


Purchasing a Credential

Where can I purchase credentials?

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titleClick here to view the answer.

New users can purchase credentials when completing the First-Time Login process. Existing users, who completed First-Time Login, can purchase credentials by logging into their MAG account. To complete the purchase:

Step 1. Log into your MAG account.

Step 2. Go to your My Account tab and to the Manage OTP sub-tab.

Step 3. Click Purchase or Register Credentials and follow the prompts to complete your purchase.


Sharing Credentials

Can credentials be shared?

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titleClick here to view the answer.

No, user accounts and activated credentials cannot be shared and is against Exostar policy. OTP Hardware Tokens, Phone OTP, and Exostar Mobile ID subscriptions that have not been activated can be transferred.


Credentials and Access to Applications

Why can't I access my application even though I purchased and activated credentials?

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titleClick here to view the answer.

You either purchased an incorrect credential or you have not logged in with your activated credential. If you purchased an incorrect credential, you are required to purchase the correct credential. To confirm the credential you logged in with, follow the steps below:

Step 1.  Log into your MAG account with your credential.

Step 2.  Once logged in, your credential strength can be found at the top, right of the screen next to your name and User ID. If credential strength displays Username and Password, you are not logged in with your credential.



Credential not Renewing

Why is my OTP product still suspended even though I purchased a renewal?

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titleClick here to view the answer.

It can take up to 24 hours for the renewal to process. If it has exceeded 24 hours, please contact Exostar Customer Support.


Refunds

Can my purchase of a credential be refunded?

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titleClick here to view the answer.

eTools purchases, activated credentials, expired license keys for products or used renewals are ineligible for refund. For questions about refunds, please contact Exostar Customer Support.



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