Either you purchased an incorrect credential or have not logged in with your activated credential yet. If you purchased an incorrect credential, you are required to purchase the correct credential. To confirm the credential you logged in with, follow the steps below:
Step 1. From the MAG Dashboard, click Launch from the application card or you may click Elevate Credential Strength (green button) from the My 2FA Credentials section.
Step 2. You are redirected to the Two-Step Verification page, that displays a list of 2FA Credentials associated with your account.
Step 3. Select one of the methods and proceed with the authentication process.
After you return to the MAG Dashboard, your credential strength displays and you should be able to open your application. If you still can't access a specific application, review the MAG Application Access FAQs for additional troubleshooting tips.