If you purchased, but forgot to download the FIS MLOA Hardware Digital Certificates, you won't be able to access the applications that require this certificate for access. Click here for instructions on how to complete the download, and then complete the steps below:
Step 1. If you are not automatically prompted to select your FIS MLOA Hardware certificates during login to MAG, close your browser and navigate to https://portal.exostar.com.
Step 2. Plug the FIS Hardware Token into your computer.
Step 3. From the Advanced Login Options section, select Digital Certificates (Hardware).
Step 4. When the certificate prompt displays, select the certificate and click OK.
Step 5. Enter your token password.
NOTE: If you forget this password, you must go through the proofing process again, as this password cannot be reset.
Step 6. Verify you successfully logged in with your credential. The credential strength can be viewed in the right upper corner of your MAG account (located below Billing and Support). The credential strength field should display Medium Hardware Cert.