You can reset your User ID or Password if you know/remember the email address and zip code used to set up your MAG account. If you have this information on hand, follow the steps below to easily reset your forgotten user information:
Step 1. Go to https://portal.exostar.com. Click Forgot User ID? or Forgot Password? link.
Step 2. If you need help with your user ID, click Forgot User ID. Enter email address and zip/postal code. Click Continue.
Step 3. User ID information is sent to the email address associated with your account. Enter Email Address and Zip/Postal Code and click Continue.
Step 4. If you need help with your password, click Forgot Password. Enter User ID and click Continue.
Step 5. Answer security questions. Click Continue.
A system-generated password is sent to the email address on file.