What webcams can I use?
Webex System Test
What application do you use to conduct the proofing interview? Can I test my system in advance to ensure my technology works during the interview?
Can I join the proofing session from a mobile device?
Newer mobile devices such as a 3rd generation or later iPad, iPhone 5, and many Android devices support the Cisco Webex Meetings App, which can be downloaded from iTunes and the Google Play store. These devices may have sufficient front-facing camera quality to successfully complete the live video proofing if a more conventional webcam is not available to you. Note if you choose to go this route, Exostar personnel cannot provide troubleshooting for your device. You can download the Cisco Webex Meeting App by navigating to the below links:
Follow the steps below to launch the video proofing session:
Step 1. Open the Cisco Webex Meetings App on your smart phone.
Step 2. Accept Terms and Conditions (if you haven't done so yet), and click Join Meeting.
Step 3. Enter your meeting number (Webex meeting email invite), and click Join.
Step 4. Do not connect the audio (the proofing agent will call you), but select the Camera Icon and click Start My Video.
What information will be recorded? How is the integrity of my personal information guaranteed?
The Proofer shall not collect or record copies or images of the identity documents presented by the Applicant during the proofing event.
The Proofer shall record the results of the proofing event in an SSL/TLS protected MAG session which is authenticated by Level 4 PKI two-factor credentials. Level 4 PKI certificate is a Medium Level of Assurance hardware certificate issued to Exostar staff to ensure a trusted connection between the user and Exostar systems. Exostar proofers will need to be in possession of and leveraging their credential in order to access the systems necessary to conduct the proofing. The issuance process for a PKI Level 4 credential is significantly more rigorous than Phone OTP, hardware OTP, and many other industry-standard credential types.
No recording or transcript of the Video Proofing event shall be created or retained by any party. The minimum retention periods for archive data is 3 years for Exostar's MAG Platform and EAG Subscriber authentication events, and 10 years and 6 months for Exostar OTP proofing, provisioning, re-sync, and de-provisioning events.
Exostar records and stores the type of document presented, the issuer of the document, the unique document number, the legal name as it displays on the document, and the expiration of the document.