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Responsibilities

Organization Stewards have the same privileges and responsibilities as Organization Administrators and Application Administrators, but they exercise administrative control over groups of designated organizations. They can:

    • Manage Access and Users in Bulk
    • Manage Application Access
    • Manage Users in MAG
    • Reset Passwords
    • Manage E-mail Subscriptions (related to MAG administration)

Scroll to the sections below for the step-by-step instructions on how to perform these tasks.



Role Requirements

To become an Organization Steward, the following pre-requisites are required: 

• You must have an Exostar Managed Access Gateway (MAG) user account in each organization to be included in the stewardship group.

• You must have the Organization Administrator role for all organizational accounts in the stewardship group. This demonstrates you have oversight over the requested organizations.

• Each of your user accounts must be connected via Account Connections in MAG. This demonstrates you have ownership of each account.

Info

For Account Connections rules and assistance, reference the MAG Account Connections page.




Request Role

Step 1.  Once pre-requisites are met, submit an online request to Exostar Customer Support.

Step 2.  Enter Organization Steward Request in the Case Subject field. 

Step 3.  In the Message to Support field, entering the following:

    • Name and a numeric character for the organization stewardship group. This includes your corporate entity name (i.e. Exostar1).
    • Listing of Exostar Organization IDs for the organizations you will have stewardship over.
    • Exostar MAG User IDs for the account you want the Organization Stewardship role applied to. Multiple User IDs can be assigned to a single stewardship group so you can specify multiple User IDs. 

Step 4.  Submit the request. The request routes to Exostar for processing. If there are any questions, an Exostar Team Member will contact you. This may take up to two business days.



Bulk Activities Management

Add Users in Bulk

Step 1.  Log into your MAG account, and click the Stewardship tab.

Step 2.  Complete an organization search by clicking View Organizations.  Enter search criteria.

Step 3.  Results display.  Click Org ID.

Step 4.  Select Upload Users.

Step 5.  Create .csv file. Click Browse for .csv file

Step 6.  Select the applications you want to add users to.

Step 7.  Click Validate and fix any possible errors.

Step 8.  Click Commit.

NOTE:  Please reference the Bulk Actions and User Upload Guide for additional information and .csv file.


Suspend or Unsuspend Application Access in Bulk

Step 1.  Log into your MAG account, click the Stewardship tab.

Step 2.  Complete an organization search by clicking View Organizations.  Enter search criteria.

Step 3.  Results display.  Click Org ID.

Step 4.  Select Bulk Actions.

Step 5.  Create your .csv file. Click Browse for .csv file.

Step 6.  Choose to Suspend or Unsuspend Application. Choose the Application.

Step 7.  Click Validate and fix any errors.

Step 8.  Click Commit.

NOTE:  An acknowledgement page displays with processed file results.  Please reference the Bulk Actions and User Upload Guide for additional information and .csv file.


Delete, Suspend or Unsuspend Users in Bulk

Step 1.  Log into your MAG account, click the Stewardship tab.

Step 2.  Complete an organization search by clicking View Organizations.  Enter search criteria.

Step 3.  Results display.  Click Org ID.

Step 4.  Select Bulk Actions.

Step 5.  Create your .csv file. Click Browse for .csv file.

Step 6.  Choose to SuspendUnsuspend, or Delete.

Step 7.  Click Validate and fix any errors.

Step 8.  Click Commit.

NOTE:  An acknowledgement page displays with processed file results. Please reference the Bulk Actions and User Upload Guide for additional information and .csv file.






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