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First-Time Login & Account Activation

How do I complete the First-Time Login to MAG?

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titleClick here to view the answer.

Step 1.  After you register with Exostar, you will receive an email with your account information and role, click the Activate my Account link to get started. 

Step 2.  Follow the prompts to create your password, then click Next

Step 3.  Setup your security questions, provide the answers, and then click Next

Step 4.  You will be redirected to the MAG Dashboard where you can access your account. 


Returning to First-Time Login (FTL)

I accidentally exited during the First-Time Login process. How do I get back to it?

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titleClick here to view the answer

If you exit out of the account registration process at any time, you can log back in by accessing the registration link in the Login Success email or click the link: https://ui.portal.exostar.com/iamui/mfa/userReference. Then login with your User ID and Password. 


Regular MAG Login

How do I log into my MAG account after the First-Time Login? 

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titleClick here to view the answer.

Step 1:  Go to https://portal.exostar.com. Bookmark this link, to have it easily available for future logins.

Step 2:  In the login window, enter Email/User ID and Password, then click Login.


Error during Login

I received an error message during login. What should I do? 

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titleClick here to view the answer

You may receive an error message during login if you have multiple MAG user accounts, and your browser has cached your information. Follow these steps to login:

Step 1.  Click on your name (Profile Menu) in the top right corner, and verify the account you are logged in with matches the account listed..                       

Step 2.  If a different user account displays other than the one you are logged in with, clear your browser’s history (cache and cookies).

NOTE:  If you are using Internet Explorer as your browser, click here to clear your browser's history. 

Step 3.  Return to the login process. 


Error 2035 (Wrong Certificate)

Why do I receive a wrong certificate error (Error 2035)?

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titleClick here to view the answer.

If you received this error, it means you tried to use an FIS certificate associated with a different MAG account. This may occur if you have multiple MAG accounts, and an FIS Digital Software Certificate is attached to one of them. 

To resolve, you can use Account Connections to leverage your current certificate for your new account. If your account does not qualify for account connections, a purchase may be required for new certificate(s). Purchases are completed from the Billing & Support Center of your MAG account. Additionally, you need to remove the certificates from your machine. To remove old certificates:

Step 1.  From Internet Explorer, go to Tools then Internet Options.

Step 2.  Click the Content tab and click Certificates.

Step 3.  Locate your FIS Digital Certificate Software and click Remove.

Step 4.  Follow the prompts to complete.

Step 5.  Close the browser and log into your MAG account with username and password.


Additional Tips

Tip
  • Do not refresh your browser during First Time Login or click the browser back button. This may end your session.
  • If you have digital certificates installed on your computer, you may be prompted to select the certificates during login. Click Cancel to continue your registration to MAG. 



Questions?
If you were able to log into MAG, but can't access an application, visit the MAG Application Access FAQs page to find your solution.




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