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UTC FAQs

Errors

Error message: The license key you entered is not valid. License keys may contain only letters, numbers and a dash. Check your key and try again.

Please enter in the key as it appears with all letters, numbers and dashes and try again. We suggest you copy the license key to Notepad and then paste the license key rather than typing the information.


Error Message: License Key: Validation Error. Value is required.

The system did not detect the license key. Enter the license key again. If you continue to receive this error, please open a support self-service case. To create your case, select the following information to expedite resolution:

  • Related Buyer/Partner: Select UTC 
  • Product: Select Identity Proofing Service
  • Issue: Select UTC License Activation Issue


Error Message: There are no more licenses available for the license key you entered. In order to continue, an additional purchase will be required. Click on the link in the instructions to visit Exostar's Web Store.

You must purchase another Identity Proofing appointment to complete scheduling. If you have received this license key from your procurement agent, notify your procurement agent to purchase another license key.


Error Message: The user account does not exist. Try your request again. If the error continues, contact Exostar Customer Support.

The proofing request with the associated registration URL has been cancelled due to inactivity of 45 days or more. Please reach out to your UTC contact to submit a new proofing request on your behalf.


What do I do if my license does not work?

You will receive error messages when activating your license key for any of the following reasons:

  • Your purchase has expired. Your purchase is valid for 90 days from the date of purchase (not from the date of payment).
  • Your license key has zero registrations left. If you received a license key from a procurement agent then it is possible there are no registrations available on the license key. Contact your procurement agent for a new license key.   
  • Each license key is specific to the country for which it was purchased. If you use a license key that was issued for a different country than the one that Exostar has in its system for you then you receive an error.


To resolve some issues prior to creating a self-service case with Exostar:

  • Please ensure your license key has not expired. License key is valid for 90 days from the date of purchase (not the date of payment). If your license key has expired, you need to purchase a new proofing appointment.
  • Please ensure you are typing or copying the license key correctly. Try copying the license key to Notepad before pasting in the registration form to ensure that your browser is not adding any special characters, Make sure that you remove any leading or trailing spaces when pasting or typing the license key during the registration process.
  • If you received the license key from your company's procurement agent, please ensure the license key is valid and has at least one activation left for registration.


Refer to the Error Messages section of the FAQs to review the most common errors messages and resolutions. If you do not find answer to your issue, please open a self-service support case. To create your case, select the following information to expedite resolution:

  • Related Buyer/Partner: Select UTC
  • Product: Select Identity Proofing Service
  • Issue: Select UTC License Activation Issue


You may also provide screenshots of the error you are encountering as well as any additional information that will help Exostar expedite resolution of your issue (e.g. invoice or sales order number, purchaser information, etc.).



General

What is the UTC Identity Proofing Service?

The UTC Identity Proofing Service requires you (a UTC contractor) to register, schedule and successfully complete an in-person identity proofing appointment with an Exostar designated notary. 


Why do I need to use Exostar's Identity Proofing Service?

UTC has contracted with Exostar to provide the Identity Proofing Service for certain UTC-identified contractors working for UTAC aerospace business units that need access to any UTC computer systems. All such contractors will need to go through this Identity Proofing Service. If you have any further questions related to the need for going through this identity proofing or the cost of the program, consult your HR representative or your UTC contact.


How do I know if I need to purchase this Identity Proofing service?

You will be required to make a UTC Identity Proofing Purchase ONLY if one was not provided to you by your UTC hiring manager. If you have not been provided an activation key, reference your email titled "UTC Computer System Access" from Exostar. This email provides you with step by step instructions on how to purchase and complete your in-person identity proofing with an Exostar designated notary. 


What is an Identity Proofing License Key?

You may have already received your activation key from your procurement agent. If you have been instructed to purchase a license, Exostar issues the Identity Proofing license key when you have made full payment for the purchase of your identity proofing service. This key represents the proof of your purchase and is a unique identifier that you will need to complete the registration to schedule your proofing appointment. This license key is sent to you via email once Exostar has received full payment for your order. 


What is a License Activation?

Each license key is associated with the number of purchased proofing appointments. For example, if you purchased 10 US proofing appointments in a single purchase, you receive one license key with 10 activations (meaning the same license key can be used 10 times to register and schedule the proofing appointment).  Please note that if you purchase a single proofing appointment, then your license key will have only one activation. 


Who do I contact if I am unable to complete my proofing appointment registration using my license key?

If you receive an error message while registering to schedule your appointment:

Please ensure your license key has not expired. The license key is valid for 90 days from the date of purchase (not the date of payment). If your license key has expired, you will need to purchase a new proofing appointment. Purchases can be made from the Exostar Webstore. 

Additionally, please ensure you are typing or copying the license key correctly. Try copying the license key to Notepad before pasting in the registration form to ensure that your browser is not adding any special characters. Make sure that you remove any leading or trailing spaces when you paste or type the license key during the registration process.  If you have received the license key from your company's procurement agent, ensure the license key is valid and has at least one activation left to allow you to register.

 

Procurement Agents


How do I purchase multiple Identity Proofing Service appointments?

To purchase multiple proofing appointments for your company's UTC contractors:

Step 1.  Start your purchase of Identity Proofing appointments through Exostar's Web Store.

Step 2.  Please select the country location for the proofing appointments (currently US is the only option available).

Step 3.  Enter the number of identity proofing appointments you are purchasing.

Step 4.  Select your payment method - credit card or invoice. For detailed information on making payments, refer to Payment Methods.

Step 5.  To finish the purchase process, create a Web Store account. This allows you to manage purchases.


How do I pay for the Identity Proofing Service with a purchase order?

You may use a purchase order (PO) to pay for the proofing appointments. However, the license key required for registration will not be sent until full payment has been made to Exostar. 

IMPORTANT! Your purchase is valid for 90 days from the date of purchase (not from the date of payment). It is very important that you complete all payment transactions in a timely manner to allow you time to register your license key and schedule your proofing appointment within the 90 day time frame. No reminders are sent to notify you of your purchase expiration. 


To acquire license keys by Purchase Order:

Step 1.  Begin your request through Exostar's webstore and select Invoice as your payment option.

Step 2.  An invoice request is sent electronically to the email address provided during the purchase.

Step 3.  Submit PO by responding to the email address. Please include the invoice and invoice number in the email.


What information will I receive after completing a purchase?

If you pay by credit card, you receive the notifications listed below from Exostar within 15 minutes of completing the purchase process:

  • Order Confirmation
  • Receipt of Purchase
  • Activation Key


If you request an invoice, you receive the notifications listed below from Exostar within 15 minutes of completing the purchase process:

  • Order Confirmation
  • Receipt of Purchase

NOTE:  You will receive the activation key email after Exostar has received full payment for your purchase. 


If I purchase multiple proofing appointments (e.g. 25), will I receive 25 Identity Proofing license keys?

If you purchase multiple proofing appointments in a single transaction for a single country, you receive one license key that is valid for the number of proofings purchased. For example, if you purchased 25 proofings, then one license key can be used 25 times to register to schedule a proofing appointment.



Proofing Appointment

I have submitted my proofing appointment request. When and how will I be contacted for my appointment?

If you are a contractor based within the United States, you will receive a phone call from an Exostar authorized notary within 2 business days. If the notary is unable to reach you via phone, a voice mail message will be left for you with instructions on contacting the notary.  Additionally, an email will be sent with instructions on how to contact your notary. It is your responsibility to reach out to the notary if a voicemail has been left for you.  

If you have not received a phone call or a voicemail, you may contact Exostar via our online support. You will be notified of the status of your proofing appointment within 2 business days.


I forgot a document for my proofing appointment.  What do I do?

If you DO NOT bring all of the required documents or bring incomplete and/or name mismatched documents to the proofing appointment, your proofing will be incomplete and canceled. You are required to complete the purchasing process again before scheduling a proofing appointment. It is important that you bring all required documents to your proofing appointment to avoid additional charges.  Please refer to the required documents for your proofing.


What is the purpose of the employment letter?

The employment letter is vital for two main reasons.  The first is to verify that a contractor indeed works for the company that has been entered into the system. This is why a signature on company letterhead is required. The second is for US Person determination.  An individual, according to US export regulations, is a non-US person if he/she is employed by a non-US company.  This is determined via the country of incorporation of the supplier which is why these exact words are required in the letter.  The country of incorporation supersedes the citizenship of the individual if the country of incorporation is outside the United States, thus making the contractor a Non-US Person for data access purposes.


Will I receive notification when I need to get reproofed?

Your UTC contact or HR representative can provide you with this information. Exostar does not have any information on the UTC re-proofing requirements.


I am unable to make it to my proofing appointment. How can I reschedule my appointment?

To reschedule your proofing you must contact your assigned notary 24 hours prior to the appointment. If you do not have the contact information of the notary or are unable to reach your notary, you may contact Exostar Customer Support for additional support.


NOTE:  Failure to reschedule your appointment 24 hours prior to your appointment results in a failed proofing. You need to re-purchase a proofing appointment and reach out to your UTC Hiring Manager to resubmit a proofing request.


How much notice must I provide to reschedule my identity proofing appointment?

You must reschedule at least 24 hours prior to the appointment to ensure you do not incur an additional proofing fee. Any request to cancel beyond 24 hours, results in a failed proofing.


NOTE:  Failure to reschedule your appointment 24 hours prior to your appointment results in a failed proofing. You need to re-purchase a proofing appointment and reach out to your UTC Hiring Manager to resubmit a proofing request.


What should I bring to my identity proofing appointment?

To successfully complete your proofing appointment, you need to bring the following:

  • Original copies of legal documents. Review the list of a documents for the identity proofing appointment.
  • Employment verification letter. Review the employment verification letter sample and requirements.


I am an independent contractor, who should prepare my employment verification letter?

Independent contractors can prepare their own employment verification letter. The document is required to adhere to the acceptable Employement Verification Letter to ensure it is in the appropriate format. Independent contractors can enter their legal name as their company name or DBA (Doing Business As) if they have incorporated a legal company name for their services.


I have acquired a new name that does not match the name on my identity proofing document. What can I bring to verify my name change?

In addition to providing a document from the Acceptable Identity Document List, a contractor must bring in evidence of the legal name change. This can be a marriage license or another legal name change document that must be accompanied with an unexpired photo id issued by a state or federal agency that also displays the new name. See below examples: 

Failed Proofings

Example

Proofing Submission Displays: John Doe

Legal Name Change Document Displays: William Doe

Unexpired Driver’s License: John Doe 

Successful Proofings

Example 1:

Proofing Submission Displays: John Doe

Legal Name Change Document Displays: William Doe

Unexpired Driver’s License: William Doe 

Example 2:

Proofing Submission displays: Jane Doe

Marriage License Displays: Jane Smith

Unexpired Driver’s License: Jane Smith


Can my proofing be expedited?

Exostar does not offer expedited proofing.  There are no exceptions.


Can I get a copy of my proofing package?

A signed copy of the proofing package can be provided to you at the time of the appointment if a copier is available at the appointment location.


My registration email is missing my middle name and/or suffix. Will this cause an issue during proofing?

  • If the registration email, “UTC Computer System Access” does not display a middle name but one reflects in the legal documents and/or employment verification letter; this does not result in a failed proofing.
  • If the registration email, “UTC Computer System Access” does not display a suffix but one reflects in the legal documents and/or employment verification letter; this results in a failed proofing.

IMPORTANT! Accompanying identification such as federal or state issued Photo IDs only require first and last name to match. Please review the Acceptable Identity Document List for additional information.


If there is an issue with my employment verification letter will I fail my proofing?

If there is an issue with the employment verification letter at the time of proofing, you are notified of the error in one of the following ways:

  • The notary notifies you of the errors at the time of the appointment and will provide the direct fax line number to send a corrected version of the employment verification letter. 
  • Exostar logs a case and sends communication to you with details on errors that require correction and the direct fax line number to send a corrected version of the employment verification letter.

IMPORTANT! The updated employment verification letter must be faxed to (866) 550-3059 within 5 business days of the proofing appointment to avoid a failed proofing event.


What information in my employment letter would be considered a failure?

A suffix in your name is not included in the employment letter (e.g., John Doe Jr.)

Showing a suffix is required if one displays on your identity documents. 

The location of incorporation is listed incorrectly  

The letter must state that the company you are employed by is incorporated in State/Province and Country.  If the company is located in the US, providing the city and state of incorporation is acceptable. The following examples are acceptable: Washington, DC; Washington, DC, USA; San Diego, California.

The company name is incorrect

If the company name listed on the invitation is “ABC Designs LLC” but at the time of proofing the provided employment letter says “Ratsoxe Inc.,” the company name is a mismatch. This is considered a failure.


Does my identity proofing request expire?

Rule 1:  The proofing request has been waiting for key registration for 45 days.

Rule 2:  A contractor’s proofing request is registered for proofing but no action has been taken to complete for 45 days. This could occur in the following: 

  • The notary has attempted to contact the contractor for a proofing appointment using the email and phone number submitted on their behalf by their UTC contact and no response has been received to set appointment.
  • The notary has made contact to schedule proofing and the contractor did not set appointment date.
  • The original appointment was cancelled and contractor has not provided a new date to reschedule.

NOTE:  A new license key must be purchased if a contractor identifies that the registered proofing is still required.


My registration email and/or employment verification letter does not match my legal identity documents. Will this cause an issue during proofing?


The registration email titled, “UTC Computer System Access” and company issued employment verification letter must match what is displayed upon the UTC approved required legal documents. Some name discrepancies are acceptable when comparing to a proofing participant’s UTC approved identity document. 


When the names on employment verification letters and registration emails differ from the UTC approved ID, the “less-but-not-more” test is applied. Under this test, the name required on either document may be less, but not more than the name appearing on the UTC approved ID. Additionally, the names may not be substantially different. 


For example, the UTC approved ID name reads “John David Hunt,” Exostar accepts discrepancies on registration emails or employment verification letters using certain abbreviations, such as “John D. Hunt,” “J.D. Hunt,” and “John Hunt”. However, if the UTC approved ID name reads “John D. Hunt,” Exostar does not accept the signature, registration email, or employment verification letter with “John David Hunt,” since “D” could stand for other names. 


The following are examples of acceptable and unacceptable name differences: 

ACCEPTABLE 

Pass Example 1

Acceptable ID: Kevin James White 

Registration Email/Employment Verification Letter/Signature: Kevin J. White

Pass Example 2

Acceptable ID: Marissa Ellen Kohl 

Registration Email/Employment Verification Letter/Signature: M.E. Kohl

Pass Example 3

Acceptable ID: Patricia Johnson 

Registration Email/Employment Verification Letter/Signature: Pat Johnson

Pass Example 4

Acceptable ID: Roberta E. Sanchez Lopez 

Registration Email/Employment Verification Letter/Signature: Roberta Sanchez Lopez

  

UNACCEPTABLE

Fail Example 1

Acceptable ID: David E. Jones 

Registration Email/Employment Verification Letter/Signature: David Edward Jones

Fail Example 2

Acceptable ID: Jane K. Douglas 

Registration Email/Employment Verification Letter/Signature: Jane K. Douglas Smith

Fail Example 3

Acceptable ID: Byron John Burns 

Registration Email/Employment Verification Letter/Signature: Byron John Burns III

Fail Example 4

Acceptable ID: Cynthia Anne Summers 

Registration Email/Employment Verification Letter/Signature: Cynthia Anne Greene

Fail Example 5

Acceptable ID: Chan Ho Kim 

Registration Email/Employment Verification Letter/Signature: Charlie Kim

IMPORTANT!  Accompanying identification such as federal or state issued photo IDs will only have first and last name assessed for matching to UTC approved Acceptable Identity documents. Please review the Acceptable Identity Document List for additional information.


Are there any situations that are exempt from legal identity document matching requirements?

The following are examples of exempt qualifying scenarios:  

Issues where the name on the contractor’s citizenship documents will not match the data that was entered into IDM or there is a mismatch among the documents.  

Examples: 

1. Issues where the name on the contractor’s citizenship documents will not match the data that was entered into IDM or there is a mismatch among the documents.

Identity Document  

Given Name

Surname

Passport

Clark Kent


Visa

 FNU

Clark Kent

2. Truncation (names more than 30 characters)

3. Non English characters (Russian, Chinese) 

IMPORTANT! Enter information as it exists on the citizenship document. The UTC contact should call Exostar at 703-793-7800 to alert them of the exception.



Proofing Status

How do I know if I successfully completed proofing?

Upon successful completion of a proofing appointment, the information is forwarded to UTC’s systems. Your UTC contact or HR representative can provide results to you. If there is an issue during your proofing appointment, you are notified by your notary during the appointment or you are notified by Exostar via email along with your failure reason.

IMPORTANT!   Exostar DOES NOT provide proofing results.


What is the next step after I get proofed? Who should I contact for information?

Once you have completed your proofing appointment, Exostar informs UTC the status of your proofing appointment within 5 business days of your appointment. Your UTC Contact or HR representative can provide you further instructions.


What is the validity of Identity Proofing? 

The validity of your proofing is determined by UTC. Please contact your UTC Contact or HR representative for additional information.


I have completed proofing but I am moving to a different country.  Do I need to be re-proofed?

If you are required to be re-proofed, your manager will submit a new proofing request to Exostar. You will receive an email notification with a request to purchase proofing. For additional information, contact your UTC Contact or HR representative. Exostar does not have information on UTC’s policies regarding proofing requirements.


I have completed proofing but I am changing projects. Do I need to be re-proofed?

You need to contact your UTC Hiring Manager for additional information. Exostar does not have information on UTC’s policies regarding proofing requirements.


I am currently a permanent resident but will be a US Citizen shortly (e.g. a month). What do I do?

You need to contact your UTC hiring manager for additional information. Exostar does not have information on UTC’s policies regarding proofing requirements with reference to citizenship status changes.



Purchase

I have completed a purchase.  When will I receive my Identity Proofing Service license key?

The license key is sent to the purchaser via email once Exostar has received full payment.


Can I receive a refund for my Identity Proofing Service purchase?

Exostar's standard refund policy is 15 days from the date of purchase, if a license key has not been activated.  License keys with multiple proofing appointment activations qualify for a refund IF none of the activations have been registered. If a license key activation has been registered, Exostar will not refund payment.

If you are absent for your proofing appointment, do not bring the required documents or bring incomplete/mismatch documents, you are required to purchase a new proofing appointment. Refunds are not provided for missed appointments or incomplete documentation.


What is the validity of my Identity Proofing Service license key purchase?

Your license key is valid for 90 days from the date of purchase, not from the date of payment. It is very important that you complete all payment transactions in a timely manner to allow you time to register your license key within 90 days from the date of your purchase. Reminders are not sent to notify you of purchase expiration.

IMPORTANT! An appointment date must be scheduled within 45 days of registration to avoid cancellation of your proofing request.


What do I do if I have not registered my license key but it has expired?

If your license key has expired, you need to purchase a new license key and register it within 90 days of purchase.  Additionally, you need to schedule your proofing appointment.


What do I do if I have paid in full but did not receive the license key via email?

When Exostar has received full payment for your purchase, the purchaser automatically receives an email providing proof of purchase and the license key required to complete proofing appointment registration. If you are the purchaser and are unable to locate the email, please check you junk mail folder for an email with the subject line, “Citizenship Proofing License”.  In addition to the Citizenship Proofing License email, you also receive a sales order and payment confirmation email.  Alternatively, you may retrieve your license key by logging into your Exostar webstore account with your email address and password set up during the purchase process. 


I have multiple people working on a UTC project.  How many license key registrations should I purchase?

You must consult with your UTC hiring manager prior to making any purchasing decisions. You should only purchase license keys for those individuals whose information has been sent to Exostar to ensure that you do not over purchase.


I was unable to complete my proofing appointment.  How do I restart the process?

If you have been unable to complete your proofing appointment, you need to contact your UTC contact or your company's HR representative and notify that the proofing was not completed.

Next Steps:

Step 1.  UTC hiring manager will submit a new request to Exostar for your proofing.

Step 2.  Exostar will send you a new purchase email titled UTC Computer System Access to start your proofing appointment purchase and registration.

Step 3.  Purchase your new Proofing appointment online via our webstore. Please ensure the following:

  • All issues have been resolved prior to re-registering for your new proofing appointment.
  • You have confirmed your date, time and location of the proofing appointment with the notary.

Once you have purchased your new proofing appointment, complete your registration to schedule the appointment and follow the instructions in your new purchase email received from Exostar.



UTC Contacts

Can we purchase license keys on behalf of our personnel?

Yes, it is recommended that suppliers pre-purchase license keys and distribute the keys to their teams. A license key can be purchased with numerous appointments loaded. Please reference the Procurement Agent section of the FAQs for additional information.

I have been tasked to submit UTC contractors for identity proofing. What should I know before submitting a request?

Before a proofing request is entered within UTC’s IDM, you should verify the following information with the contractor:

  • First Name
  • Middle Name (Optional)
  • Last Name
  • Suffix
  • Name of the Company

This information must match the contractor’s legal documentation and the company name reflected on the contractor’s employment verification letter they are to provide at the time of proofing. Mismatching data will result in a failed proofing, require a new purchase of a new license key, and will require you to enter a new request.


I need to enter a proofing request for an independent contractor. What should I enter for their company name?

An independent contractor’s company name may be entered as “Independent Contractor” or the name of their company if they have incorporated a legal company name for their services. Please verify the information with the contractor prior to submission into UTC’s IDM system.


How do I find the UTC Contractor ID for one of my submissions?

To find the contractor ID for one of your submitted contractors, you must first log into UTC IDM and follow the directions below. 

Step 1.  Go to My RequestsLaunch Requests then Track Proofing Requests

Step 2.  Enter the contractor’s last name and click Search. If you do not have the last name, click Search. This displays a full list of your submissions.

Step 3.  You receive a list of proofing requests that you are the UTC contact for.

Step 4.  The Contractor ID is found within the GC Record ID column.

NOTE:  You are unable to see submissions you have not entered. If you have additional IDM questions, please reach out to the UTC IDM Helpdesk. 


Will my UTC identity proofing submissions expire?

UTC proofing requests that align with the following housekeeping rule types are subject cancellation. Once a proofing a request is canceled it cannot be reactivated. Contractors who identify their proofing request are expired must contact their UTC Contact to submit a new request.  

Rule 1: A proofing request has been waiting for key registration for over 45 days. If a registration does not occur within 45 days of the user sub-status changing to ‘Waiting Subscription’, then the system will automatically cancel the proofing request and complete the transaction.

 a. This changes the proofing transaction status from Active to Complete.

 b. The user status changes from Nascent to Dead

 c. The sub-status is Null with the result of Fail.

Rule 2:  A contractor’s proofing request is registered for proofing but no action has been taken to complete proofing. While the user status is ‘Nascent’ and the user sub-status is ‘Waiting Dispatch’ if the proofing request is not completed within 45 days, system will automatically cancel the proofing request and complete the transaction.

 a. This changes the proofing transaction status from Active to Complete.

 b. The user status changes from Nascent to Dead.

 c. The sub-status is Null with the result of Fail.

Cancellation of an expired registered proofing could occur in the following:

  • The Notary has attempted to contact user for a proofing appointment using the email and phone number submitted on their behalf by their UTC contact and no response has been received to set appointment
  • The Notary has made contact to schedule proofing and contractor did not set appointment date.
  • The original appointment was cancelled and contractor has not provided a new date to reschedule.

NOTE: Participants must verify contact information within the registration email titled "UTC Computer System Access" prior to license key registration to ensure they can be reached for an appointment. A new license key must be purchased if a contractor identifies that proofing is still needed.


Are group proofing appointments supported?

Exostar is able to accommodate group Identity Proofing Service appointments. Please open an online support case for additional information.


How should I submit a contractor who recently had a name change but does not have legal documents that are part of the “Required Documents” list?

Contractors who choose to complete proofing using their new name must have a proofing request submission with the new name.

In addition to providing a document from the Acceptable Identity Document List, a contractor must bring in evidence of the legal name change. This can be a marriage license or another legal name change document that must be accompanied with an unexpired photo id issued by a state or federal agency that also displays the new name. See below examples:

Failed Proofings

Example

Proofing Submission displays: John Doe

Legal Name Change document displays: William Doe

Unexpired Driver’s License: John Doe 

Successful Proofings

Example 1:

Proofing Submission displays: John Doe

Legal Name Change document displays: William Doe

Unexpired Driver’s License: William Doe 

Example 2:

Proofing Submission displays: Jane Doe

Marriage License displays: Jane Smith

Unexpired Driver’s License: Jane Smith


A contractor has been successfully proofed under another UTC contact. Do they require an additional proofing event to sustain their additional account with another UTC Contact?

If a contractor is working at one UTC business unit and has been successfully proofed and wants an additional ID for another business unit, they may choose one of the following options:

  • Start a new proofing request in UTC's IDM system and go through Exostar. A purchase is required.
  • Submit a non IDM workflow request with UTC to get an additional ID and not go through Exostar for another proofing event.

Please contact your UTC Business Unit’s Help Desk for additional information.  

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