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High Call Volume

We are currently receiving a high volume of requests, we encourage you to submit your case via the chat or online case form. Please only submit your case once and we will respond back as soon as we are able to. While you wait, you can browse for self-help guides and videos. Thank you for your patience and understanding!

How to Clear your Browser Cache

If you have issues logging in or receive an error trying to login, you may need to clear your cache server or cookies. Below, please find helpful links for different browsers and how to clear your cache.  To learn more about clearing your cache, please click here: clear your browser.

Chat is available Monday to Friday 
6:00 AM – 6:00 PM EST 
Chat support may not be open based on availability.

Language translation is available through Google translator in Chat for over 20 different languages.

Need Support?

You can reach our Customer Support team through the creation of an online case. start a chat or by calling one of the numbers listed below.

  • USA & World-Wide Phone:  +1 703-793-7800 
  • United Kingdom Phone:  0203 3007093
  • Australia: +61 2 8073 8383

If you create an online case form below, please include the Product, Issue, and a detailed description of your issue in the Message field. If you are receiving an error message, please attach a screen shot with your case to help us more quickly identify the issue.

Healthcare and Life Sciences on MyExostar
Please note that customers of the Healthcare and Life Sciences industries need to reach out to their Tier 1 support. To find the correct contact information, please click here and click on "LEARN MORE" under the appropriate industry.

Customer Support Form

IMPORTANT! Please click SUBMIT only ONCE.