Support

High Call Volume

We are currently receiving a high volume of requests, we encourage you to submit your case via the chat or online case form. Please only submit your case once and we will respond back as soon as we are able to. While you wait, you can browse my.exostar.com for self-help guides and videos. Thank you for your patience and understanding!

Chat is available Monday to Friday
6:00 AM – 6:00 PM EST
Chat support may not be open based on availability.

Language translation is available through Google translator in Chat for over 20 different languages.

Top Issues

Trading Partner Manager (TPM)

Video Proofing

Check System Status

Browser Login Issues / Clear Cache

Need Support?

You can reach our Customer Support team through the creation of an online case. start a chat or by calling one of the numbers listed below.

USA & World-Wide Phone: +1 703-793-7800
United Kingdom Phone: 0203 3007093
Australia: +61 2 8073 8383

If you create an online case form below, please include the Product, Issue, and a detailed description of your issue in the Message field. If you are receiving an error message, please attach a screen shot with your case to help us more quickly identify the issue.

Healthcare and Life Sciences on MyExostar
Please note that customers of the Healthcare and Life Sciences industries need to reach out to their Tier 1 support. To find the correct contact information, please click here and click on "LEARN MORE" under the appropriate industry.

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