Browser and Operating System Software
In order to provide a stable and reliable platform, Exostar continues to upgrade our recommended user configuration to account for browser and operating system updates provided by Microsoft and other software vendors. These software vendors provide maintenance through patches, service packs and new software versions. As new releases are made available by the software vendors, support for the older versions is retired. In the event Exostar's customers experience a problem running our Internet solutions using the old versions of their software, they will be directed to upgrade to the latest release and test to see if the issue has been resolved. At times, software vendors may release new updates at a cadence that Exostar will not match. In some cases, users may utilize different browsers or recently released browser versions or that Exostar has not yet fully reviewed with its products.
Exostar will always make every effort to provide support for issues our customers have accessing and using our solutions. The limitations to that support may be technical, and subject to either actions needed on the part of the user (upgrades or alternate browsers), or the need for future enhancements to Exostar’s solutions. Exostar will make best efforts to maintain Internet solutions that work with the current and previous version (if still supported by MS) browser and operating system combinations provided by Microsoft. Based on our website statistics, over 95% of our current customer base utilizes Microsoft products.
The following outlines the system requirements for accessing Exostar solutions:
|Exostar Browser/OS Support|
Exostar Solutions will work with these browser/OS combinations
Exostar has conducted high-level testing of its Solutions to identify any critical issues. Support will be provided but may be limited to the extent issues have been identified.
(RS) Roadmap Support
Exostar recognizes the potential need for future support but has not conducted any testing to date. Inclusion in future roadmap scope is not guaranteed, but has been identified as a candidate.
(NT) May work but not tested on for new upgrades
Exostar Solutions are not tested with these browser/OS combinations.
|**IE 11||Please note that IE 11 users may experience page rendering or performance issues within Exostar's Trading Partner Manager (TPM). Please use compatibility mode in IE11 if you experience issues.|
Recommended workstation configurations:
Operating System/Browser Combination
These OS/Browser combinations are not all inclusive, but have been proven as stable combinations.
512 MB or higher memory is recommended for best performance. Proper system memory allows for efficient operation of the applications.
Exostar's services are primarily browser driven. System performance improvements from additional RAM will be evident to the extent overall system improvements are realized
1 GHz or better CPU speed is recommended for best performance.
The more powerful (faster) CPU speed will allow for more efficient operation of the applications.
2Mb/sec or better
(A lower connection speed will result in slower performance or possible system time outs due to extended run times.)
Exostar utilizes Adobe Reader for downloading training and other support materials.
JRE Version 8 or higher
The most current version of JRE is recommended, however Version 7 or higher is acceptable.
In addition to major software releases, Microsoft offers ongoing product enhancements through service packs and 'product updates'. Exostar will maintain currency with these updates as part of our ongoing release cycle testing, ensuring that our planned major release testing utilizes the latest software updates available. In the event that our customers experience a problem running our Internet solutions using the old versions of the software, including an out of date 'update' level, they may be directed to upgrade to the latest 'update' level to resolve the reported issue.
You can see the Microsoft supported configurations at: http://support.microsoft.com/gp/lifesupsps/#Internet_Explorer.