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Service Provider Administrators

Approval Settings

Approval Settings allows you to add organizations for automatic approval for application requests. When organizations are added, all users who request access to your application do not require SP Administrator approval. 

Step 1.  Enter the organization’s Exostar Organization ID in the Enter Org ID field and select the application you are adding for approval. 

Step 2.  Click Add Organization to complete. To remove from approval list, click Remove. Once removed, application requests require SP Administrator approval.

Approve Deny Application Requests

Step 1.  Log into your MAG account and click the Provider Administration tab.

Step 2.  To approve or deny individually, click the hyperlinked request ID from the Approve sub-tab. 

Step 3.  Review the request. Click Next

Step 4.  If approving, you must answer YES to both questions. From the Action menu, select Approve. If denying, answer No to the questions. From the Action menu, select Deny. The sponsor code field is optional. Click Next

Step 5.  To approve or deny in multiples, select all users you are approving or denying. You can select 30 requests at a time. 

Step 6.  From the Action menu, select Approve or Deny Selected Requests. Denial comments are required.  Sponsor code is optional. Click Apply

Step 7.  You receive an Approve Confirmation screen. Click Yes to complete approval. If denying, you must enter denial comments. Click Submit. Users receive an email with approval/denial status.

Email Subscription Management

Email Subscription Management will provides the ability for Organization Administrators to disable certain email notifications such as profile updates, email updates, or user registration notifications.

Step 1.  Log into your MAG account.

Step 2.  Click the Gear Icon (top, right corner) and select Email Settings.

Step 3.  Select email notifications you want to turn on or off.

Step 4.  Click Submit.

Suspend or Unsuspend Application Access

You can suspend access to your application for users or for an entire organization. Once suspended, users are unable to access the application. 

Step 1.  To suspend or unsuspend application access for a user, click View Users. Click View Organizations to suspend or unsuspend application access for an organization. 

Step 2.  Enter search criteria. Use the search filter menu or select Exact Match to narrow results. Click Search

Step 3.  From results, click the hyperlinked Organization ID

Step 4.  To suspend user or organization access, scroll to Application Settings. Locate the application and click Suspend. You are required to enter a suspension reason. Click Activate to unsuspend.

View Users or Organizations

View Users and View Organizations allows you to search for users and organizations subscribed to your application.

Step 1.  From the Provider Administration tab, click View Users or View Organizations.

Step 2.  Enter search criteria then click Search.

Step 3.  Results display.  To view user details, click the hyperlinked User ID.  To view organization details, click the hyperlinked Organization ID.

NOTE:  If a user has registered multi-factor credential (such as a One Time Password product or FIS Digital Certificates), credential information displays in Certificates or One-Time Password Service sections.

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