This section provides the steps associated with renewing an existing Phone One Time Password (OTP) with Proofing credential and upgrading an existing credential to a Phone One Time Password (OTP) with Proofing credential.
Your token renewal date is based on your purchase date. To access and view your renewal date:
Step 1. Login to your MAG user account - https://portal.exostar.com.
Step 2. Click My Account tab. Then select the Manage OTP sub-tab.
Step 3. Next click View Details. (The system notifies you when you are 30 days from expiration).
To renew your Phone OTP:
Step 1. Go to Exostar's web store at https://www4.exostar.com/sms_otp.
Step 2. Select SecureForms from the drop down provided.
Step 3. Select the View Available Renewals button under the Subscription Renewal product.
Step 4. Follow the prompts on the screen to select the desired product and click Add to Cart.
Once payment is received for the renewal, the expiration date updates to one year from the original date of expiration.
NOTE: There could be a delay in receiving the updated information from the web store, to update the expiration date. It is a good idea to renew your OTP Token well ahead of the actual expiration to ensure it does not expire.
If you already have a Phone-Based OTP, but you have not previously completed the identity proofing process, you must perform a proofing upgrade. To determine if you need to perform a proofing upgrade:
Step 1. Login to your MAG Account with your OTP token - https://portal.exostar.com.
Step 2. Go to the My Account tab and click the Manage OTP sub-tab.
Step 3. Review the requirements for participating in the Proofing Upgrade process at the bottom of the page.
Step 4. Select the checkbox indicating you understand, and click Upgrade.
NOTE: Please see the proofing steps detailed in the Activate OTP Hardware Token section of the OTP User Guide from the Downloadable Guides page.
Step 5. Confirm your identity information and select your country. Click Next.
Step 6. In order to complete the upgrade, you are required to participate in the identity verification process. Follow the prompts on the screens presented.