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Identity Proofing is the process used by Exostar to verify the legitimacy of users' digital identities. Based on the credential requirement for your applications, you may need a credential credential with or without Identity Proofing. If your partner requires identity proofing, you will undergo one of the two identity proofing methods offered by Exostar:
Type 1. Experian Instant Proofing (complete online instantly)
Type 2. Live Video Proofing (schedule a video proofing session with an agent)
What Type Should I Select?
- Users located internationally must schedule a live video proofing session.
- Users located in the United States have a choice to either complete Experian instant proofing (we recommend this option), or to get proofed by scheduling a live proofing session with Exostar's proofing agent.
Experian Instant Proofing
Experian proofing is a credit bureau proofing process, which requires users to verify their identity by answering credit bureau-based questions. This option is available only to users located in the US.
There are three possible outcomes for the Experian proofing:
- If you answer questions correctly, you will be directed to activate your OTP credential.
- If you answer some questions incorrectly, but the credit bureau is able to locate you, you will receive the activation code in 3 to 8 business days via postal mail. Use this code to activate your OTP credential.
- If you answer questions incorrectly, you will be prompted to schedule a live video proofing session.
Follow the steps below to complete your Experian proofing.
Live Video Proofing
During the Live Video Proofing session, you will be asked to present a valid government-issued photo identification to prove your identity to Exostar's proofing agent. This can be done via a webcam or camera on your smartphone. Please note that there is little time during the proofing session to troubleshoot any technical issues.
Review the Live Video Proofing Resource to prepare for your proofing session. Have all necessary items handy (the approved photo ID and a working webcam or smartphone) and run a Webex Systems Test (if joining via PC) or download a Cusco Webex Meetings App (if joining via phone). Follow the steps below to schedule your live video proofing appointment.
Questions? Check out the Live Video Proofing Resource page to learn how to prepare for your Live Video Proofing interview, or explore our Identity Proofing FAQs.