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SAM Credential and SOTP Client Administrators

Responsibilities

Credential Administrators (Credential Admins) have access to the Credential Administration tab and Approve sub-tab, and they complete the following tasks in Secure Access Manager (SAM):

The Manage SOTP Service sub-tab (located under the Credential Administration tab) is available only to SOTP Client Administrators.



Access to the Credential Administration Tab

Credential Admins can process user requests for OTP hardware tokens from the Credential Administration tab in SAM. The GIF below provides the view of the Credential Administration tab:






Approve a User Request for a Token

How can I approve a user's request for a token?

 Click here to view the steps.

To approve a user's request for a token, follow the steps below:

Step 1.  Go to https://secureaccess.exostar.com and login to the Exostar SAM Platform with a Credential Administrator account. Access the Credential Administration tab.

Step 2.  Use search filters (search by User ID or Email Address) to locate a specific request. Click Search.

Step 3.  Place a checkmark next to the request you would like to action. Please note you can only action requests with a Pending status.

Step 4.  Select an Action from the dropdown menu. You can choose to approve, deny, or cancel selected requests. Select Approve Selected Requests, and click Apply.

Step 5.  The requested action is complete, and the system reflects confirmation of the action. The user receive an email, informing them their OTP request was approved.



Cancel a User Request for a Token

How can I cancel a user's request for a token?

 Click here to view the steps.

Step 1.  Go to https://secureaccess.exostar.com and login to the Exostar SAM Platform with a Credential Administrator account. Access the Credential Administration tab.

Step 2.  Use search filters (search by User ID or Email Address) to locate a specific request. Click Search.

Step 3.  Place a checkmark next to the request you would like to action. Please note you can only action requests with a Pending status.

Step 4.  Select an Action from the dropdown menu. You can choose to approve, deny, or cancel selected requests. Select Cancel Selected Requests, and click Apply.

Step 5.  The requested action is complete, and the system reflects confirmation of the action. The user receives an email, informing them their OTP request was cancelled.



Deny a User Request for a Token

How can I deny a user's request for a token?

 Click here to view the steps.

Step 1.  Go to https://secureaccess.exostar.com and login to the Exostar SAM Platform with a Credential Administrator account. Access the Credential Administration tab.

Step 2.  Use search filters (search by User ID or Email Address) to locate a specific request. Click Search.

Step 3.  Place a checkmark next to the request you would like to action. Please note you can only action requests with a Pending status.

Step 4.  Select an Action from the dropdown menu. You can choose to approve, deny, or cancel selected requests. Select Deny Selected Requests, and click Apply.

Step 5.  The requested action is complete, and the system reflects confirmation of the action. The user receives an email, informing them that their OTP request was denied.



SOTP Client Administrators

I am an SOTP Client Administrator. From where can I manage my duties?

 Click here to view the steps.

SOTP Client Administrators have access to the Manage OTP Service sub-tab under the Credential Administration tab. From the Manage OTP Service sub-tab, they complete the following tasks: revoke accounts, manage One-Time Password (OTP) service for clients, and manage tokens, phones, and credentials. 


Follow the steps below to access these actions:

Step 1.  Log into SAM at https://secureaccess.exostar.com, and navigate to the Credential Administration tab and Manage OTP Service sub-tab.

Step 2.  Search records by e-mail address, user’s first and last name, and user reference. To view the full list of records, click Search without selecting the search value.

Step 3. Click the hyperlinked User ID to access individual accounts.

Step 4. From within the record, perform available activities (revoke specific accounts, manage One-Time Password Service for clients, or manage tokens, phones, and credentials).



Questions?
If you have additional questions, review our SAM Administrator Guide.

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