If your company is not set up in MAG, request a Point of Contact in your company to complete the following steps:

Step 1.  Click the Registration link to register your company for a Managed Access Gateway (MAG) account. Complete all the fields required for registration, then click Submit. 

Step 2.  After you submit your registration, Exostar will review your registration request within 24-48 business hours. Once your registration is approved, you will receive an automated email with login credentials and instructions.

NOTE:  The person who completes the registration will be automatically assigned the role of Organization Administrator. Click here to learn more about MAG Administrator Roles. 

Step 3.  From the Account Activation email, click the Activate My Account button. Next complete the steps to create your password and setup your security questions. Then click Next.

Step 4.  A confirmation screen will display, then click Go To Dashboard button to access your MAG account.

NOTE:  Before you can request access to FIS product, you must purchase a FIS Certificate first. 

Step 5.  To purchase an FIS Certificate either click the link from your MAG Dashboard under the 2FA Credentials section, click Request Access for FIS, OR go to Exostar's Web Store, https://www4.exostar.com/. Then select the FIS Certificate you wish to purchase and complete the steps to submit your order. Once your purchase is complete a confirmation screen will display. 

Step 6.  From your MAG Dashboard, under the Administration tab, select the Subscribe to Application sub-tab. Then find the FIS product in the list and click Subscribe to Application.

Step 7.  once you have received Exostar's approval for FIS, go to your MAG account and from the Dashboard under the Applications section, find the FIS product and select Agree to Terms. Then follow the steps to accept the terms and conditions. Now your company users will have access to subscribe to FIS. 

If your company is already set up in MAG, but is not subscribed to FIS, the Organization Administrator from your company must request access to FIS before company users can start using FIS. The Organization Administrator must complete the following steps:

Step 1.  Login to your MAG account and select the Administration tab. Under the Applications section, select the Request Applications sub-tab, find the Federated Identity Service (FIS) product, click Request Access button.

Step 2.  After you submit the request, an Exostar Administrator will approve the organization request.

Step 3.  After the organization request is approved, the Organization Administrator must accept the FIS Terms and Conditions. After the terms are accepted, your company's users will be able to request access to the FIS product in the Application section and then click Request Access for FIS. A request will then be sent to the Organization Administrator to approve the user's request. 

If your company is setup in MAG and has a subscription to FIS, all company users can request access to FIS directly from the MAG Dashboard under the Request Applications sub-tab in their MAG accounts. To request access to FIS, please follow the steps below:

Step 1.  Login to your Exostar's Managed Access Gateway (MAG) account.

Step 2.  From your MAG Dashboard in the Applications section, select Request Applications sub-tab, then find Federated Identity Service (FIS). Click the Request Access button.

Step 3.  Fill out all necessary information under the FIS Certificate Information section:

• Partner/Application
• Certificate Assurance Level
• Certificate Usage
• Certificate Type
• Certificate Validity Period
• Request Reason

NOTE:  Please ensure the Certificate Assurance Level, Certificate Type, and Certificate Validity Period match your FIS purchase, especially for Medium Level of Assurance. If these things do not match your purchase, they are subject to denial from Exostar, and you must reapply with corrected information.

Step 4.  Fill out all necessary information under the User Information section. Click Next.

Step 5.  A confirmation screen will display with the reference number.