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PolicyPro Getting Started

Thank you for choosing Exostar LLC to assist in you in centrally managing your NIST compliant policies.  The below FAQs will assist you in understanding and navigating within the Exostar PolicyPro application.


Registration

Completing Account Registration

Step 1.  Accept the user agreement.

Step 2.  Setup a new password.

NOTE: Passwords must be 8 or more characters long and must contain: at-least 1 uppercase, 1 lowercase, and 1 numeric character.

Step 3.  Confirm the password.

Step 4.  Verify the accuracy of the account information.

Step 5.  Add new users if you wish to do so at this time.

NOTE: This is only for administrators and super users. See Types of Users below for more information. See Adding New Users below for more information.


Logging in

Received login instruction email?

Step 1.  Find the email from Exostar PolicyPro <policypro@ismsapplications.com> subject: Exostar PolicyPro Account Details

NOTE: See I never received an email if you cannot find the account information email.

Step 2.  Enter the email address and temporary password from the email above.

NOTE: See I forgot my password if you can’t find or can’t remember your password.

Step 3.  Click the Login button or use the “https://platform.ismsapplications.com" link.

Step 4.  Enter in your email and temporary password from step 2.

NOTE: You will be directed to change your password after successfully logging in with the temporary password. Passwords must be 8 or more characters long and must contain: at-least 1 uppercase, 1 lowercase, and 1 numeric character.


Can’t find your account information?

Step 1.  Go to the url “https://platform.ismsapplications.com".

Step 2.  Click on the link: Forgot my password.  You must use the same email address in which the account was set-up.

NOTE:  You will receive a new email from policypro@ismsapplications.com for further instructions. 


What to do if I forgot my password?

Step 1.  Go to the url: https://platform.ismsapplications.com.

Step 2.  You must use the same email address in which the account was set-up.

NOTE:  You will receive a new email from policypro@ismsapplications.com for further instructions. 


What to do if I never received an email?

If you have not received an email with your account details please choose from the following options:

NOTE:  Customer Support Hours of Operation: 9 am – 8 pm EST from Monday through Friday.


Account Management

Adding New Users

            NOTE: Only admin users have the capability to add users.

Step 1.  Click the Support Information button  located on the lower left-hand side. See Types of Users for more information.

Step 2.  Click the Accounts button on the upper right-hand side of the pop-up box.

Step 3.  Click the +Add button, located on the right-hand side.

Step 4.  Enter in the person’s First name, Last name and Email address.

NOTE: You can also designate new users as an admin. See Types of Users for more information.

Step 5.  Click Submit. New users receive their login instructions via email within 24 hours.

If further assistance is needed, please contact customer support at 1(443) 445-0560.

NOTE: Admins have the ability to add up to three additional users. When added, users are defaulted to normal users, however admins also have the ability to grant admin permission to users. See Types of Users for more information.



Types of Users

  • Super-user: This account is automatically created for you when you purchase multiple licenses of PolicyPro under the same email address. This type of user can select the various product licenses upon logging in and designate admin users and normal users. This user can also use the product as a normal user can.
  • Admin: This account is automatically created for you when you first purchase PolicyPro. This type of user can add normal users and admin users. This user can also use the product as a normal user can.
  • Normal user: This account is created when the admin or super-user creates an account. This user can access all of the functionality of PolicyPro: uploading documents for assessment, creating policies in policy builder and exporting results. You cannot add new users or choose other licenses as a normal user.

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