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Phone OTP

Process Overview

With Phone OTP, logging into your MAG account works a little differently.  Whenever you login, use your Email Address or MAG User ID and Password as usual.  Once you select to launch the desired application, the system prompts for your OTP. An OTP code will be sent to your mobile or landline phone via text or voice call. Use it to log in securely.  Follow the steps below to setup your Phone OTP:

Step 1.  Complete the Purchase

Step 2.  Enter the License Key

Step 3.  Complete Identity Proofing

Step 4.  Activate Phone OTP

Step 5.  Login with Phone OTP

Step 6.  Renew Phone OTP


Follow the workflow below to purchase and setup your Phone OTP:


STEP 1.  Complete the Purchase 

You will receive an email from Exostar with the License Key for your product after the purchase.  It can take up to 24 hours for this email to arrive if you paid by credit card.  If you paid by invoice, you must submit payment to Exostar before you receive your License Key.  Please check your email filters and spam if you have not received the license key. 

If you have not received the license key email after 24 hours, please contact Exostar Customer Support.

To purchase a Phone OTP with or without proofing, follow the steps below:

Step 1.  Login to your Exostar MAG account at https://portal.exostar.com.

Step 2.  On your MAG Dashboard in the My 2FA Credentials blue toolbar, select the Get 2FA button. 

Step 3.  You will be redirected to the Purchase your Exostar Subscription page.

Step 4.  A pop-up box will display the Webstore.  Select one of the below products (pick the non-US phone service options if this scenario applies to you):

  • Phone Based OTP - 1 Year (US Phone Service Only) with Proofing
  • Phone Based OTP - 1 Year (US Phone Service Only) without Proofing
  • International Phone Based OTP - 1 Year (Non-US Phone Service Only) with Proofing
  • International Phone Based OTP - 1 Year (Non-US Phone Service Only) without Proofing

Ensure you select the correct product based on your location.  If you work outside the 50 United States select the Purchase International Phone Based OTP - 1 Year (Non-US Phone Service Only) with Proofing.  US Territories require the Non-US Phone Service option. 

Step 5.  Click Next.

Step 6.  Review your Primary Information and Billing Address, make any necessary edits, and click Next.

Step 7.  Select payment method.  View or update billing address.  Scroll down and click Submit to receive an order number.

NOTE: Once you successfully place your order (with full payment), you can select to activate your license key from the confirmation screen or use the license key provided in the email you will receive.  




STEP 2.  Enter the License Key 

Register your OTP purchase by entering the License Key in your MAG account.  After entering your License Key, proceed with one of these scenarios:

  • If you do not need identity proofing, enter the License Key and proceed directly to activation. 
  • If you need identity proofing, enter the License Key and proceed to selecting your proofing option (Experian or Video Proofing).  Make sure that the name in your Exostar account matches your legal name. 

To register your OTP purchase, you must have your License Key handy.  Follow the steps below to enter your License Key:

Step 1.  Login to your MAG account at https://portal.exostar.com.

Step 2.  From your MAG Dashboard, in the 2FA Credentials toolbar, under the Have a license key?, click Enter it Here.  

NOTE: You can also begin this process directly from your purchase confirmation screen.

Step 3.  Enter your license key and follow the steps to finalize your registration. 

NOTE:   If you purchased an OTP with identity proofing, you will be redirected to select your proofing service - make sure the name on your MAG account matches your legal name.  Otherwise, you will proceed directly to activation (to view the steps scroll down to Step 4. Activate Phone OTP). 



STEP 3.  Complete Identity Proofing 

After entering the License Key, you will be prompted to select your identity proofing option.  Choose one of the below proofing methods:

  • Instant Proofing:  If you are located in the United States, you can complete identity proofing instantly by answering Experian credit bureau-based questions.  Or by scheduling a live video proofing session with an agent.
  • Live Video Proofing:  Users located outside of United States must schedule a live proofing session.  US-based users may select live video proofing if they are unable to complete the Experian proofing.

Click the button below to learn more about identity proofing:



STEP 4.  Activate Phone OTP 

Activate your Phone OTP by registering a phone number and binding it to your MAG account.  You can register up to three phone numbers to your OTP.  It is highly recommended you register at least two phone numbers.  In instances where you no longer have access to one phone number, you can login with the other and update the numbers associated with your subscription.  For the protection of your account, the phone numbers can be updated only after you login with your phone OTP.

Complete the steps below to register your credential:

Step 1.  If you just completed the purchase and payment, select to activate your license key from the order confirmation screen.

NOTE: If you have an existing MAG account, go to your MAG Dashboard and enter your license key via the My 2FA Credentials section.

Step 2.  From the 2FA Credentials toolbar, find the Have a license key? section, and click Enter it here.

Step 3.  Enter your license key. Click Submit

Step 4.  On the Register Your Phone page, select Text Message or Voice Only, select your Country, and enter your phone number (do not include parenthesis, dashes, etc.). Click Continue.

Step 5.  Enter the code you receive on your phone into the Verification field provided on the screen.  Select Continue.  A confirmation screen will display, and you can now access the desired applications. 



STEP 5.  Login with Phone OTP 

After the activation of your Phone OTP, MAG will start prompting you for a Phone OTP when you select to launch the desired application.  Please note logging in with a Phone OTP is a crucial step for application access. If you login with the Email Address or User ID and Password, but skip the OTP step, protected applications won't be available.  Complete the steps below to login with Phone OTP, or to elevate your credential strength to Phone OTP.

Follow the steps below to login with Phone OTP:

Step 1.  Login to your MAG Account, https://portal.exostar.com, with your Email Address or User ID and Password.

Step 2. Select Launch for the desired application.

Step 3.  Select the phone number that you want use to receive the OTP code.  Click Send to have the code sent to your phone.

Step 4.  You will receive the OTP code on your phone.  Enter the code in the OTP code field.  Click Submit.

NOTE:   Once you receive the code, it will be valid for the next two minutes.  If the code is expired, click Resend Code.


You can also elevate your credential strength to Phone OTP without selecting to launch an application.  Follow the steps below to elevate your credential strength:

Step 1.  Once you login to your MAG account, from the 2FA Credentials toolbar select the Elevate Credential Strength button.

Step 2.  Next enter the phone number you want to receive the code.  Click Send to receive the code.

Step 3.  Once you receive the code, enter it into the OTP Code field.  Click Next.

NOTE:   Once you receive the code, it expires after two minutes.  Select the Resend Code button to resend. 

You are now logged in with your OTP credential.  Your Credential Strength will display in the My 2FA Credentials toolbar as Phone OTP.




STEP 6.  Renew Phone OTP 

Phone OTP credentials are sold as annual subscriptions.  These subscriptions are valid for one year from the date of purchase, and the renewal period lasts for 12 months.  During this time, you are eligible to purchase a Subscription Renewal.  Make sure to purchase a renewal, and not a brand-new Phone OTP credential.  After 12 months, you must purchase and setup a brand-new credential. 

Follow the steps below to renew your Phone OTP:

Step 1.  Login to MAG via https://portal.exostar.com.

Step 2.  Go to the My Account tab.

Step 3.  Select Manage OTP sub-tab.

Step 4.  Scroll down, and select the Renew button.  (The Renew button will only be visible if you are within the eligibility period for renewing your OTP credential).

Step 5.  Select the appropriate Phone OTP subscription.

Step 6.  Click Add to Cart, and complete the checkout process.



Questions?
 Check out the Phone OTP FAQs page, or download the Phone OTP User Guide

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