Identity Proofing refers to the process by which Exostar verifies the legitimacy of users' digital identities. If your partner requires a credential with identity proofing, you will need to undergo one of the two identity proofing methods offered by Exostar:
Type 1. Experian Instant Proofing (complete online instantly)
Type 2. Live Video Proofing (schedule a video proofing session with an agent)
Did you purchase an OTP without proofing, and now need to upgrade to an OTP with proofing? Learn how to add a Proofing Upgrade to an active OTP credential.
What Type Should I Select?
- Users located internationally must schedule a live proofing session.
- Users located in the United States have a choice to either complete Experian instant proofing (we recommend this option), or to get proofed by scheduling a live proofing session with Exostar's proofing agent.
Experian Instant Proofing
Experian proofing is a credit bureau proofing process, which requires users to verify their identity by answering credit bureau-based questions. This option is available only to users located in the US.
There are three possible outcomes for the Experian proofing:
- If you answer questions correctly, you will be directed to activate your OTP credential.
- If you answer some questions incorrectly, but the credit bureau is able to locate you, you will receive the activation code in 3 to 8 business days via postal mail. Use this code to activate your OTP credential.
- If you answer questions incorrectly, you will be prompted to schedule a live video proofing session.
Follow the steps below to complete your Experian proofing.
Live Video Proofing
During the Live Video Proofing session, you will be asked to present a valid government-issued photo identification to prove your identity to Exostar's proofing agent. This can be done via a webcam or camera on your smartphone. Please note that there is little time during the proofing session to troubleshoot any technical issues.
Review the Live Video Proofing Resource to prepare for your proofing session. Have all necessary items handy (the approved photo ID and a working webcam or smartphone) and run a Webex Systems Test (if joining via PC) or download a Cisco Webex Meetings App (if joining via phone). Follow the steps below to schedule your interview.
Add Proofing Upgrade
A proofing upgrade can be added to an active OTP credential. This might be necessary if your partner's security requirements changed, or you began to work with new partner applications that require identity proofing.
Complete the below 2 steps to purchase and add the upgrade to an active OTP credential:
Step 1. Purchase the Proofing Upgrade
Step 2. Add the Upgrade to Your Active OTP
Questions? Check out the Identity Proofing FAQs page, or download the OTP Guides for additional information about proofing.