Process Overview
The OTP Hardware Token generates single-use digital passwords on a physical token. Setting up an OTP Hardware Token will take 5 steps:
Step 1. Complete the Purchase
Step 2. Enter the License Key
Step 3. Complete Identity Proofing
Step 4. Activate the Token
Step 5. Register the Token
Follow the workflow below to purchase and set up your OTP Hardware Token.
STEP 1. Complete the Purchase
After the purchase, you will receive an email from Exostar with the License Key for your product. It can take up to 24 hours for this email to arrive if you paid by credit card. If you paid by invoice, you must submit payment to Exostar before you receive your License Key. Please check your email filters and spam if you have not received the license key. If you have not received the license key email after 24 hours, please contact Exostar Customer Support.
STEP 2. Enter the License Key
Do not complete this step until you receive your Hardware Token in the mail. After receiving the token, locate the email from Exostar with the License Key for your product. Enter the License Key, and proceed with one of these scenarios:
- If you don't need identity proofing, enter the License Key and proceed directly to activation.
- If you need identity proofing, enter the License Key and proceed to selecting your proofing option (Experian or Video Proofing). Make sure that the name in your Exostar account matches your legal name.
MDA Pilot participants, please see the MDA Pilot Registration page for the information regarding your sponsored credential.
STEP 3. Complete Identity Proofing
After entering the License Key, you will be prompted to select your identity proofing option. Chose one of the below proofing methods:
- Instant Proofing: If you are located in the United States, you can complete identity proofing instantly by answering Experian credit bureau-based questions. or by scheduling a live video proofing session with an agent.
- Live Video Proofing: Users located outside of United States must schedule a live proofing session. US-based users may select live video proofing if they are unable to complete the Experian proofing.
Click the button below to learn more about identity proofing:
STEP 4. Activate the Token
If you underwent live video proofing, use the activation code that you received from the agent to activate your Hardware Token.
Step 5. Register the Token
If you purchased a Hardware Token, you have the bonus option to also register a phone number with your Hardware Token OTP subscription. With a registered phone number, you will be able to receive OTP codes via Voice or SMS text messages. We highly recommend this option for two reasons:
- If you lose your Hardware Token, you still will be able to use your Phone OTP for authentication while you are awaiting your token replacement. Many applications within MAG accept Phone OTP (unless you are working with Boeing applications, which require a Hardware Token for access).
- If you lose a Hardware Token that required identity proofing, you won't need to repeat the identity proofing process if you can authenticate with a Phone OTP.
Questions? Check out the OTP Hardware Token FAQs page, or download the OTP Hardware Token User Guide.