If you do not have multi-factor authentication credentials registered to your MAG account, you are able to modify your first, middle and last name name, and email address. However, if you have credentials attached to your account, started the registration process for a new credential, or use Account Connections, certain fields in your profile are not editable.
Account Connections
If you connect several MAG accounts, you are unable to modify first name, last name and email address on your child account. Additionally, account information cannot be modified if you have a pending identity proofing appointment for a security credential. If you have a pending appointment and need to modify connected accounts, please cancel the pending request to edit your profile. Reschedule the proofing appointment once corrections are complete.
Enterprise Access Gateway (EAG)
If your MAG account is linked to your corporate credentials, locked fields vary based on data provided by your Remote Identity Provider (RIDP). To modify, you will need to de-link your account. However, updates may be overwritten by your corporate network if re-linking the account. Please access EAG for assistance.
Exostar Mobile ID with or without Identity Proofing
You must revoke Exostar Mobile ID to be able to modify first, middle, and last name. Revoking requires a new purchase. Please access OTP for assistance.
Federated Identity Service (FIS) Digital Certificate(s) (BLOA or MLOA, Software/Hardware)
You must revoke your FIS Digital Certificate(s) to be able to modify first, middle and last name, and email address. Revoking your certificate(s) requires a new purchase. Please access FIS for assistance.
OTP Hardware Token with or without Identity Proofing
You must revoke OTP Hardware Token to be able to modify first, middle, and last name. Revoking requires a new purchase. Please access OTP for assistance.
Phone OTP with or without Identity Proofing
You must revoke Phone OTP to be able to modify first, middle, and last name. Revoking requires a new purchase. Please access OTP for assistance.
Third-Party Credentials (such as NASA PIV, DoD CAC, NGC OneBadge)
If your MAG account is linked to third-party certificates, locked fields vary based on data provided by your certificate. To modify, you will need to de-link your account. However, updates may be overwritten by your corporate network if re-linking the account. DoD CAC users can modify their email address. Please access DoD CAC for additional assistance.