First Time Login & Account Activation
How do I complete the First Time Login to MAG?
Step 1. Click the Account Activation Link provided in the email you received from Exostar.
NOTE: The subject line of the email is Action Required: Exostar Account First Time Login Instructions and contains your MAG User ID (e.g. doej_1234), One-Time Password, and System-Generated Password. If you are unable to access the link, go to https://portal.exostar.com. Click Establish Your Account.
Step 2. Enter One-Time Password (provided by the individual who created your account), enter System Generated Password, Captcha code, and click Continue.
Step 3. Enter your Password, retype it, and click Next.
Step 4. Select four security questions, provide the answers, and click Next.
Step 5. Login to your Exostar MAG account with your User ID and Password
Returning to First-Time Login (FTL)
I accidentally exited during the First-Time Login process. How do I get back to it?
If you exit out of the account registration process at any time, you can log back in by accessing the registration link in the Login Success email or via your MAG account. You receive the Login Success email after completing first time login for your account. If you are unable to locate the email:
Step 1. Log into your MAG account.
Step 2. Go to the My Account tab and click Manage OTP.
Step 3. Click Purchase or Register Credentials.
You are redirected to the next step in the registration process you need to complete.
Missing One Time Password for First Time Login
I never received or lost the One Time Password to use during First Time Login. What should I do?
If you do not know your One Time Password, follow these steps to reset it:
Step 1. During First Time Login (FTL), click Forgot any of the above info? Follow these steps.
Step 2. In the new screen, enter the email address on file with Exostar and zip code. Create and confirm your new password, and then enter the Captcha code. Click Submit.
If you cannot reset your One Time Password by yourself, reach out to your company’s MAG Organization Administrator (if known to you). Otherwise, contact Exostar Customer Support.
Please keep track of the new One Time Password. After receiving the email titled “First Time Login Credentials Reset,” click the activation link in the body of the email to re-launch FTL. Use your new One Time Password.
Regular MAG Login
How do I log into my MAG account after the First Time Login?
Step 1. Go to https://portal.exostar.com. Bookmark this link, to have it easily available for subsequent logins.
Step 2. In the login window, enter your User ID and Password, and click Login.
Step 3. From the Home tab, locate the desired application and click Open Application.
Application status may vary.
Error due to Multiple MAG Accounts
I have multiple MAG accounts, and I received an error message during login. What should I do?
You may receive an error message during login if you have multiple MAG user accounts, and your browser has cached your information. Follow these steps to login:
Step 1. Click the Me icon from the dashboard to ensure the account you are logged in with, matches the account listed under Me.
Step 2. If a different user account displays under Me other than the one you are logged in with, clear your browser’s cache and cookies.
- To clear Cookies and Cache from an Internet Explorer browser, click Tools or the Gear Icon.
- Click Internet Options.
- From Browsing History, click Delete.
- Check the box for Temporary Internet files and website files, Cookies and Website Data, History, Download History and Form Data.
- Click Delete, then click Apply and OK. Close the browser and open a new browser window.
Step 3. Return to the login process.
Error 2035 (Wrong Certificate)
Why do I receive a wrong certificate error (Error 2035)?
If you received this error, it means you tried to use an FIS certificate associated with a different MAG account. This may occur if you have multiple MAG accounts, and an FIS Digital Software Certificate is attached to one of them.
To resolve, you can use Account Connections to leverage your current certificate for your new account. If your account does not qualify for account connections, a purchase may be required for new certificate(s). Purchases are completed from the Billing & Support Center of your MAG account. Additionally, you need to remove the certificates from your machine. To remove old certificates:
Step 1. From Internet Explorer, go to Tools then Internet Options.
Step 2. Click the Content tab and click Certificates.
Step 3. Locate your FIS Digital Certificate Software and click Remove.
Step 4. Follow the prompts to complete.
Step 5. Close the browser and log into your MAG account with username and password.
- Do not refresh your browser during First Time Login or click the browser back button. This may end your session.
- If you have digital certificates installed on your computer, you may be prompted to select the certificates during login. Click Cancel to continue your registration to MAG.