Credential Types
What types of credentials does Exostar offer?
Credentials by Partner and Application
How do I know what credential to purchase?
Purchase a Credential
Where can I purchase credentials?
Sharing Credentials
Can credentials be shared?
Credentials and Access to Applications
Why can't I access my application even though I purchased and activated credentials?
Either you have purchased an incorrect credential or you have not logged in with your activated credential yet. If you purchased an incorrect credential, you are required to purchase the correct credential. To confirm the credential you logged in with, follow the steps below:
Step 1. From the MAG Dashboard, click Launch from the application card or you may click on Elevate Credential Strength (green button) on the top.
Step 2. You will be redirected to the Two-Step Verification page, that will display a list of 2FA Credentials associated with your account.
Step 3. Select one of the methods and proceed with the authentication process.
Step 4. After you return to the MAG Dashboard, your credential strength will be updated and you should be able to open your application.
If you still can't access a specific application, review the MAG Application Access FAQs for additional troubleshooting tips.
Credential not Renewing
Why is my OTP product still suspended even though I purchased a renewal?
Refunds
Can I receive a refund for my credential purchase?
Additional Self-Help Resources
Visit our One Time Password or Federated Identity Service pages to find relevant information. To troubleshoot an OTP-related issue, explore our library of OTP FAQs.
How useful was this content?
| Your Rating: |
|
Results: |
|
45 | rates |