Credential Types
What types of credentials does Exostar offer?
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- Standard username and password
- OTP Hardware Token with or without identity proofing
- Phone OTP with or without proofing
- Exostar Mobile ID Bundle (powered by Authy™), includes Phone OTP and Exostar Mobile ID with or without proofing
- FIS Digital Certificates (Basic, Secure Email, Medium Level of Assurance Software and Hardware)
- Exostar’s Enterprise Access Gateway (EAG) solution
Credentials by Partner
How do I know what credential to purchase?
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The credential type is dependent upon the security requirements for the application you are accessing. Please review the table below, and if you cannot find the information or need additional assistance, please contact Exostar Customer Support or the representative of your partner organization.
Application/Customer Name | Acceptable Credentials |
|---|
| Boeing Supplier Portal | User ID, Password + OTP Hardware Token password User ID & Password + FIS MLOA Hardware Certificates Enterprise Access Gateway (EAG) NGC OneBadge |
| Boeing SCP | OTP Hardware Token with Proofing |
| Elbit - PIM | User ID + Password & Phone OTP Without Proofing |
| Information Manager - HII | User ID & Password + FIS MLOA Hardware Certificates DOD CAC NGC OneBadge |
| Lockheed Martin Aeronautical Aero JTD CSAS Web F-16 EDCS Airlift EDCS F-16 EDCS Palmdale F-22 Fleet Management Tool LM AeroSource F-35 Production Lockheed Martin OneAero Online Account Request System (OARS) Transportation Management System User Acceptance LM AeroSource | User ID, Password + FIS Basic Certificates OR User ID, Password + OTP Hardware token password User ID & Password + FIS MLOA Software Certificates User ID & Password + FIS MLOA Hardware Certificates Enterprise Access Gateway (EAG) NGC OneBadge |
| Lockheed Martin Procure to Pay (LMP2P) | User ID, Password + Phone OTP with Proofing User ID, Password + Exostar Mobile ID with Proofing User ID, Password + OTP Hardware Token with Proofing Enterprise Access Gateway (EAG) User ID & Password + FIS MLOA Hardware Certificates |
| Raytheon Supplier Portal | User ID, Password + Phone OTP with Proofing User ID, Password + OTP Hardware with Proofing Enterprise Access Gateway (EAG) User ID & Password + FIS MLOA Hardware Certificates |
| Rolls-Royce Global Supplier Portal | Either of the following credentials are acceptable depending upon the application you need to access within GSP: User ID, Password + FIS Basic Certificates OR User ID & Password + FIS MLOA Software Certificates User ID & Password + FIS MLOA Hardware Certificates Enterprise Access Gateway (EAG) NGC OneBadge |
| Supply Chain Platform - NNS | User ID & Password + FIS MLOA Hardware Certificates DOD CAC NGC OneBadge |
Purchasing a Credential
Where can I purchase credentials?
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New users can purchase credentials when completing the First-Time Login process. Existing users, who completed First-Time Login, can purchase credentials by logging into their MAG account. To complete the purchase:
Step 1. Log into your MAG account.
Step 2. Go to your My Account tab and to the Manage OTP sub-tab.
Step 3. Click Purchase or Register Credentials and follow the prompts to complete your purchase.
Sharing Credentials
Can credentials be shared?
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No, user accounts and activated credentials cannot be shared and is against Exostar policy. OTP Hardware Tokens, Phone OTP, and Exostar Mobile ID subscriptions that have not been activated can be transferred.
Credentials and Access to Applications
Why can't I access my application even though I purchased and activated credentials?
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You either purchased an incorrect credential or you have not logged in with your activated credential. If you purchased an incorrect credential, you are required to purchase the correct credential. To confirm the credential you logged in with, follow the steps below:
Step 1. Log into your MAG account with your credential.
Step 2. Once logged in, your credential strength can be found at the top, right of the screen next to your name and User ID. If credential strength displays Username and Password, you are not logged in with your credential.
If you still can't access a specific application, review the MAG Application Access FAQs for additional troubleshooting tips.
Credential not Renewing
Why is my OTP product still suspended even though I purchased a renewal?
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It can take up to 24 hours for the renewal to process. If it has exceeded 24 hours, please contact Exostar Customer Support.
Refunds
Can my purchase of a credential be refunded?
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eTools purchases, activated credentials, expired license keys for products or used renewals are ineligible for refund. For questions about refunds, please contact Exostar Customer Support.
Additional Self-Help Resources
Visit our One Time Password or Federated Identity Service pages to find relevant information. To troubleshoot an OTP-related issue, explore our library of OTP FAQs.
