Your computer must be equipped with a webcam in order for you to complete a live video proofing. To ensure the success of your proofing session, complete the following pre-checks:
- Have your Approved Documents ready;
- Have a working Webcam or Smart Phone;
- Run a Webex System Test before your appointment.
At the end of a successful proofing session, you'll be provided an activation code for your security credential. Write it down, and keep track of it. Once your proofing is complete, the code cannot be retrieved by anyone, including Exostar Customer Support. The activation code expires 30 days from the issue date. If your activation code is lost or expired, it may result in additional cost to you or your company to repeat the identity verification process.
For additional information, browse our collection of frequently asked questions below.
The Interview Process
What will happen during my interview?
Approved Documents
What documents can I use to prove my identity?
Webcam Check
Do I have a webcam?
What webcams can I use?
Webex System Test
What application do you use to conduct the proofing interview? Can I test my system in advance to ensure my technology works during the interview?
Join by Smart Phone or Tablet
Can I join the proofing session from a mobile device?
Information Safety
What information will be recorded? How is the integrity of my personal information guaranteed?