Top OTP Tips
An active OTP credential in your MAG account ensures you have access to partner applications that require OTP authentication. To gain a better understanding of your OTP product, we compiled information on top topics our customers ask most frequently about:
Purchase and Setup OTP: Follow the step-by-step instructions to select, purchase, and bind an OTP credential to your MAG account.
Locate the Manage OTP Tab: Learn where your OTP management tabs and buttons are located.
Access Partner Applications: Learn how to troubleshoot common issues related to application access.
Renew the OTP Subscription: OTP credentials are sold as annual subscriptions. Learn how to renew your OTP credential without losing access to your existing OTP credential.
Purchase and Setup OTP
Click the buttons below to learn how to select and purchase the correct OTP credential, complete all required activation steps, and to link it to your MAG account.
Locate the Manage OTP Tab
Click Play to watch our short video to learn about the location of the Manage OTP sub-tab, your main portal for managing your OTP. The Manage OTP sub-tab is located under the My Account tab in your MAG account, and from this sub-tab you can accomplish most of your OTP-related tasks (purchase and activate an OTP credential, purchase additional OTP credentials, review the information about your OTP, purchase a proofing upgrade, or renew your OTP credential).
Access Partner Applications
Once your credential is active, you will be able to access secure partner applications. Login with your OTP every time when planning to work with applications. If you click Skip OTP during the login, some applications won't be accessible until you elevate security. To elevate security, navigate to the My Account tab and Manage OTP sub-tab and click Elevate.
You can tell whether you are logged in with your OTP by checking Credential Strength in the upper right corner of your MAG account:
Questions? If you followed the usual login procedure, but applications are still not accessible, please see our Application Access FAQs page for the tips on troubleshooting common access issues.
Renew OTP Subscription on Time
OTP product subscriptions are sold as annual subscriptions. They are valid for one year from the date of purchase, and the renewal period lasts for 12 months. During this time, you are eligible to purchase a Subscription Renewal (make sure to purchase a renewal, and not a brand-new credential). After 12 months, you will need to purchase and setup a brand-new credential.
Follow the steps below to renew your OTP credential:
Step 1. Login to your MAG account - https://portal.exostar.com.
Step 2. Go to the My Account tab.
Step 3. Select Manage OTP.
Step 4. Scroll down, and click the Renew button. (The Renew button will be visible only if you are within the eligibility period for renewing your OTP credential).
Step 5. Select the appropriate subscription.
Step 6. Click Add to Cart, and complete the checkout process.
Questions? Please see the Credential Purchase and Renewals FAQs page for the steps to complete your renewal.