Top OTP Tips
An active OTP credential in your MAG account ensures you have access to partner applications that require OTP authentication. To gain a better understanding of your OTP product, we compiled information on top topics our customers ask most frequently about:
Purchase and Setup OTP: Follow the step-by-step instructions to select, purchase, and bind an OTP credential to your MAG account.
Access Partner Applications: Learn how to troubleshoot common issues related to application access.
Renew the OTP Subscription: OTP credentials are sold as annual subscriptions. Learn how to renew your OTP credential without losing access to your existing OTP credential.
Purchase and Setup OTP
Click the buttons below to learn how to select and purchase the correct OTP credential, complete all required activation steps, and to link it to your MAG account.
Access Partner Applications
Once your credential is active, you will be able to access secure partner applications. Once you successfully login to MAG with your email address or username and password, click Launch next to the desired application. The system prompts for your OTP. To elevate security, click Elevate in the My 2FA Credentials section of the MAG dashboard..
You can tell whether you are logged in with your OTP by checking Credential Strength in the My 2FA Credentials section of your MAG account:
Questions? If you followed the usual login procedure, but applications are still not accessible, please see our Application Access FAQs page for the tips on troubleshooting common access issues.
Renew OTP Subscription on Time
OTP product subscriptions are sold as annual subscriptions. They are valid for one year from the date of purchase, and the renewal period lasts for 12 months. During this time, you are eligible to purchase a Subscription Renewal (make sure to purchase a renewal, and not a brand-new credential). After 12 months, you will need to purchase and setup a brand-new credential.
Follow the steps below to renew your OTP credential:
Step 1. Login to your MAG account - https://portal.exostar.com.
Step 2. Go to the My Account tab.
Step 3. Select Manage OTP.
Step 4. Scroll down, and click the Renew button. (The Renew button will be visible only if you are within the eligibility period for renewing your OTP credential).
Step 5. Select the appropriate subscription.
Step 6. Click Add to Cart, and complete the checkout process.
Questions? Please see the Credential Purchase and Renewals FAQs page for the steps to complete your renewal.