Click the links below to browse our collection of Frequently Asked Questions and troubleshooting tips by topic:

Administrator: These FAQs provide additional information on FIS Administrator responsibilities.

Basic Exostar Information: These FAQs provide additional information on MAG functions and digital certificates.

Certificate Download and Renewal: These FAQs provide additional information on downloading, renewing and reapplying for digital certificates.

Certificate Subscription: These FAQs provide additional information on basic certificate subscription information, including how to request access.

Common Tasks: These FAQs provide additional information on using your certificates, as well as importing and exporting your certificates. 

ForumPass-Related: These FAQs are specifically related to accessing ForumPass with digital certificates and troubleshooting tips.

In-Person Proofing: These FAQs answer basic proofing questions.

SHA-256: These FAQs provide additional information related to the SHA-256 error and troubleshooting tips.