Page tree




FIS Certificate Subscription FAQs

Can I use another vendor's certificate instead of buying Exostar's certificates?

I already have digital certificate from another vendor. Can I use it instead of buying Exostar's FIS certificates to access my application(s)?

 Click here to view the answer.

If you already have digital certificates from another vendor, you cannot use them to access applications via Exostar's Managed Access Gateway (MAG). To be able to access your applications, you are required to get Exostar FIS certificates for the appropriate assurance level. Contact your project partner for detailed information on the assurance level of the certificates.


Subscribed to MAG, not subscribed to FIS

My organization is already subscribed to an Exostar product within Exostar's Managed Access Gateway (MAG). What will I need to do to subscribe to FIS?

 Click here to view the answer.

If your organization already has a MAG subscription, but does not have FIS subscription, an Organization Administrator from your organization may request an FIS subscription.


Request FIS Access

I already have an Exostar's Managed Access Gateway (MAG) user account. How can I request FIS subscription?

 Click here to view the answer.

If you already have a MAG user account and your organization is already subscribed to FIS, you must login to MAG and click the Request Access button next to FIS on the Home tab. Your request will then need approval from both your FIS Administrator as well as Exostar. If your organization is not subscribed to FIS your Organization Administrator should request access. Once the subscription is approved, you can request access to FIS from the Home tab.


Upgrade from BLOA to MLOA

I already have FIS BLOA certificate. I have been asked to get MLOA certificates. What do I need to do?

 Click here to view the answer.

Your organization must first be approved for a subscription to MLOA FIS. If your organization is approved for MLOA certificates, you can login to Exostar's Managed Access Gateway (MAG), under Manage Certificates, select the Reapply tab and review the information provided. You may then select the Reapply button to apply for the MLOA certificate. Your FIS Administrator can approve your request for the MLOA digital certificate. Refer to the MAG User Guide for details. If you have any questions, please contact Exostar Customer Support.


MLOA Validity Period

What is the validity period of my MLOA Digital certificates?

 Click here to view the answer.

A MLOA digital certificate is valid for 1 or 3 years from the date of issue, depending upon the option selected when your certificate was issued. You will be sent a renewal notice before the expiration of your certificate. If you do not renew your certificates within your renewal period, your certificates will expire and you will be required to go through the in-person proofing process again to obtain valid digital certificates. The certificates will not be valid after the expiration date.


BLOA Validity Period

What is the validity period of my BLOA digital certificates?

 Click here to view the answer.

Your certificates are valid for one year from the date of issue. You will be sent a renewal notice before the expiration of your certificate. If you do not renew your certificates within your renewal period, your certificates will expire and will not be valid for use after the expiration date.


BLOA Process

What is the process of obtaining a Basic Level of Assurance (BLOA) FIS digital certificate?

 Click here to view the answer.

If you already have a MAG account and your organization is already subscribed to FIS, you will need to login to MAG and click the Request Access button next to FIS on the Home tab. Your request will then need approval from both your FIS Administrator as well as Exostar. If your organization is not subscribed to FIS, your Organization Administrator should request access. Once your organization has access to FIS follow the steps above. When your FIS subscription is approved you will receive an email with instructions on how to install the digital certificate.


For more information on the Basic Level of Assurance process, please see the Basic Level of Assurance (BLOA) page.


MLOA Process

What is the process of obtaining a Medium Level of Assurance (MLOA) FIS digital certificate?

 Click here to view the answer.

If you already have a MAG account and your organization is already subscribed to FIS for Medium Level of Assurance, you will need to login to MAG and click on the Request Access button next to FIS on the Home tab. Your request will then need approval for MLOA certificate by your FIS Administrator. Once Exostar receives approval from the FIS Administrator, an in-person proofing process is started. 


For more information on the Medium Level of Assurance process, please see the Medium Level of Assurance (MLOA) page.


Uses of MLOA

How can a Medium Level of Assurance digital certificate offered by Exostar be used?

 Click here to view the answer.

Exostar's MLOA certificates are CertiPath compliant, which means they can be used throughout the aerospace and defense industry to enable secure information sharing. They may be used to support multiple functions, including: 

    • Secure Email (digital signature and encryption)
    • Secure Logon
    • Server Authentication
    • Code Signing
    • Document Signing


Renew vs. Reapply

What is difference between renewing your certificate and re-applying for a new one?

 Click here to view the answer.

If you have a certificate that expires within 90 days, you are able to complete a renewal request for the certificate. When you renew a certificate, you provide all information to the FIS Administrator (FISA) to approve you for the correct certificate. In addition, irrespective of the type of certificate you are renewing, you receive the passcode to download the certificate in an email. You can only renew an unexpired certificate. You can always re-apply for a new certificate. You generally re-apply for a new certificate:

    • If you want to upgrade from Basic Level of assurance (BLOA - Identity) to either BLOA (Secure Email) or Medium Level of Assurance (MLOA) certificates.
    • If your current certificate has expired. If you re-apply for an MLOA certificate, you are required to complete face-to-face proofing session with an Exostar Trusted Agent.


Please see the Renew Certificates page for more information on the renewal process and please see the Certificate Reapply page for more information on the reapplication process.


Error: 'Cannot open this item. Your digital ID cannot be found by the underlying security system'

When I attempt to open an encrypted email from a Boeing user, I get an error 'Cannot open this item. Your digital ID cannot be found by the underlying security system.'

 Click here to view the answer.

This error is encountered when your email client is unable to search for the Boeing root certificates. Follow the instructions below to install the relevant Boeing root certificates:

Step 1. Go to http://www.boeing.com/crl/.

Step 2. Select the following certs: Secure Messaging.crt & The Boeing Company Root Certificate Authority.crt.

Step 3. Click on each of the certs under the Authority Information section.

Step 4. Select Open.

Step 5. Click Install Certificate (take all defaults).

Step 6. Click Next, click Next and click Finish.

Step 7. Select OK to close the dialog box that states the Import was successful. 




How useful was this content?

Your Rating: Results: 1 Star2 Star3 Star4 Star5 Star 8 rates