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FIS Certificate Download and Renewal Errors FAQs

What happens with I click 'No' to a 'Yes' or 'No' error?

I get an error screen with only 'Yes' or 'No' options when I attempt to download the certificates. What happens if I click on 'No'?

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Due to a known Microsoft issue (documented in the Microsoft Knowledge Base article # 940275), the dialog box does not contain the intended informational message that is supposed to display. When you encounter this error, select Yes.


If you click No, you receive the following message and must restart the download process: Error! Filename not specified.


ActiveX Issue

I am trying to download the certificates and receive an error message: “The ActiveX Control is not installed or is not running. You need to install it or run it before you can proceed”. Why do I receive this error and what should I do?

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This error will be displayed when you attempt to download the digital certificates and the Exostar ActiveX control is being blocked/cannot be downloaded. The most common causes for this error are Internet Explorer settings and/or system level permissions that are not set correctly and therefore do not allow the download and use of Exostar’s ActiveX control. To resolve the issue, refer to the Certificate Download Requirements document for details.  


In addition, in some organizations, due to IT Security polices, individuals may not be allowed to download the ActiveX control on to their machine. To support the installation of the ActiveX control by the use of Group Policy or administrative installation, Exostar has made available an MSI solution for each of the following Windows configurations:


'Automation server can't create object' Error

I have a digital certificate. I am trying to download the certificates and receive an error message: “Automation server can't create object”

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This error displays when you attempt to download the digital certificates and the Exostar ActiveX control is blocked or cannot be downloaded. The most common causes for this error are Internet Explorer settings and/or system level permissions that are not set correctly and therefore do not allow the download and use of Exostar's ActiveX control. Refer to the Certificate Download Requirements document. If you continue to have issues, please contact Exostar Customer Support.


Error message with error code # 2146885613

I am attempting to download my Medium Level of Assurance Certificates. I receive the following error message with error code # 2146885613.

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This error message is received when either the Exostar Certificate Revoke List URL is blocked by the proxy/corporate policies. To confirm the issue, try to access the following two sets of URLs. If either of these URLs fails, then you need to contact IT Support within your organization to ensure that the host name is added to the list of "allowed" URLs.


FIS URLS: (Host URL: http://www.fis.evincible.com)


Error message "You are not currently logged in with your certificates"

Why do I get an error message "You are not currently logged in with your certificates" when I attempt to renew my certificates?

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This error message is presented when the user is attempting to renew certificates but is not logged in with the expiring certificates. Click on the link highlighted in blue in the error message and you will be presented with the certificate selection list (if your IE is set to present the certificates to choose) or the system will automatically pick up a valid certificate and complete the login process. You should then click the Renew button if your certificate is eligible for renewal.


'Certificate not eligible for renewal' message

Why do I get a 'Certificate not eligible for renewal' message when I attempt to renew my certificates?

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This message is presented if your certificate is not eligible for renewal. A certificate can be renewed from the date of expiration to 90 days prior to this date. If the date of expiration has passed, or it's before 90 days, then your certificate cannot be renewed.


Digital Certificate Error

Why do I get a message that there is an error with my digital certificates?

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Follow the link provided in the error message for detailed information on how to resolve this error.


Error: Expired, Corrupt or Revoked Certificates

I received the following error: This page is displayed because of an error with your digital certificates: 

  • You may be using expired, corrupted or revoked certificates;  or
  • There may be an issue with the encryption connection.

Please verify that the certificates that you are using are valid, unexpired certificates for this action. 

 Click here to view the answer.

Who can receive this error:  Users who require FIS certificates to access applications such as ForumPass, Rolls-Royce Global Supplier Portal or Lockheed Martin One Aero.

How to resolve this issue:

Step 1.  Retry accessing the application. Sometimes the system is unable to connect with the Certificate store to retrieve the certificates due to connectivity issues. Log out of Exostar's MAG Platform and retry accessing the application using your certificates. If this does not work, go to step 2.

Step 2.  Check if your certificate is expired. If they are expired, remove expired certificates, re-apply for a valid certificate.

IMPORTANT: If you have MLOA or BLOA SecureEmail certificates, make sure that you do not remove the expired encryption certificate.

Step 3.  Check your certificate prompt settings;

Step 4.  Check if your certificate is valid.

  • Open IE > Tools > Internet Options > Content > Certificates > Select the appropriate certificate>View>Certification Path

If any of the certificates listed are highlighted in red, your certificate is invalid. If the top-level certificates is highlighted in red, contact Exostar Customer Support.

  • Remove all invalid certificates and re-apply for a valid certificate.


Error: You are not currently logged in with your certificates

I received the following error message: You are not currently logged in with your certificates.

 Click here to view the answer.

This error message is presented when the user is attempting to renew certificates but is not logged in with the expiring certificates. Click the link highlighted in blue in the error message and you are presented with the certificate selection list (if your IE is set to present the certificates to choose), or the system automatically picks up a valid certificate and completes the login process. You should select the renew button if your certificate is eligible for renewal.


Error: Certificate not eligible for renewal

I received the following error message: Certificate not eligible for renewal.

 Click here to view the answer.

This message displays if your certificate is not eligible for renewal. You can renew your a certificate any time from 90 days prior to the expiration date to the date of expiry.

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