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FAQs - Procurement Agents

How do I purchase multiple Identity Proofing Service appointments?

To purchase multiple proofing appointments for your company's UTC contractors:

Step 1.  Start your purchase of Identity Proofing appointments through Exostar's Web Store.

Step 2.  Please select the country location for the proofing appointments (currently US is the only option available).

Step 3.  Enter the number of identity proofing appointments you are purchasing.

Step 4.  Select your payment method - credit card or invoice. For detailed information on making payments, refer to Payment Methods.

Step 5.  To finish the purchase process, create a Web Store account. This allows you to manage purchases.

How do I pay for the Identity Proofing Service with a purchase order?

You may use a purchase order (PO) to pay for the proofing appointments. However, the license key required for registration will not be sent until full payment has been made to Exostar. 

IMPORTANT! Your purchase is valid for 90 days from the date of purchase (not from the date of payment). It is very important that you complete all payment transactions in a timely manner to allow you time to register your license key and schedule your proofing appointment within the 90 day time frame. No reminders are sent to notify you of your purchase expiration. 
To acquire license keys by Purchase Order:

Step 1.  Begin your request through Exostar's webstore and select Invoice as your payment option.

Step 2.  An invoice request is sent electronically to the email address provided during the purchase.

Step 3.  Submit PO by responding to the email address. Please include the invoice and invoice number in the email.

What information will I receive after completing a purchase?

If you pay by credit card, you receive the notifications listed below from Exostar within 15 minutes of completing the purchase process:

  • Order Confirmation
  • Receipt of Purchase
  • Activation Key

If you request an invoice, you receive the notifications listed below from Exostar within 15 minutes of completing the purchase process:

  • Order Confirmation
  • Receipt of Purchase

NOTE:  You will receive the activation key email after Exostar has received full payment for your purchase. 

If I purchase multiple proofing appointments (e.g. 25), will I receive 25 Identity Proofing license keys?

If you purchase multiple proofing appointments in a single transaction for a single country, you receive one license key that is valid for the number of proofings purchased. For example, if you purchased 25 proofings, then one license key can be used 25 times to register to schedule a proofing appointment.

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