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FAQs - Embraer SCP

What is Supply Chain Platform Embraer

What is SCP Embraer?

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Exostar’s Supply Chain Platform (SCP) for Embraer is a comprehensive, hosted solution that enables visibility of operations and supply chain activity. The solution provides a real-time, end-to-end picture of supply and demand performance with built-in decision support tools using four basic sets of workflows: Discrete Orders, Commercial Orders, Commercial Invoices, and Receipts.


SCP Embraer System Requirements

What are the system requirements for SCP Embraer?

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Supported browsers and operating systems (OS) have been tested and receive active Customer Support from Exostar. Browsers and operating systems no longer tested by Exostar can still be used to access the application, but Exostar is unable to provide support for them.

The following browsers are supported for SCP Embraer:

  • Internet Explorer 10.0
  • Internet Explorer 11.0
  • Mozilla Firefox 42

The following Operating System (OS) is supported for SCP Embraer:

  • Windows 7


Gaining SCP Embraer User Access

How do users get access to SCP Embraer?

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In order to access the SCP application, users must have a Exostar's Managed Access Gateway (MAG) account. MAG provides a consolidated portal for user account authentication and management.

Once you have an approved MAG account, your initial login takes you through the First-Time Login process in which you establish your unique password and select security questions. For subsequent logins, access the MAG portal and enter your User ID and password.


Filtering SCP Embraer Data

How do I filter data in SCP Embraer?

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Anytime you see the filter icon, you can filter information. Results are limited to 1000 when using My WorkspaceSearch, and Summary. Users are encouraged to use the filter in the My Workspace Summary to make data more manageable and useful. For example, if you want to filter a field in the My Workspace Summary:

Step 1.  Select the field you want to filter.

Step 2.  Enter the search criteria.

Step 3.  When finished, click the Save Portal Preference button.

A check mark displays next to the filter icon on My Workspace indicating a filter is on.


Modifying/Removing Filter

To modify or remove the filter:

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Step 1.  Click the icon again and Edit criteria.

Step 2.  If you want to delete, click Delete Portal Preference.

NOTE: The check mark remains even if you remove all filter criteria and save the changes.


Missing 'Accept' Button

The accept button is missing. What should I do?

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An order can contain a mix of schedule lines in different states (Acknowledge, Accepted with Changes, etc). If there are lines in Cancelled or Closed state in the mix of lines, the action buttons (e.g. Acknowledge) do not display on the screen. For example, if there is a New line and a Cancelled line on an order, the Acknowledge button does not display. To see the Acknowledge button, filter to see the New lines only. 

To filter the lines:

Step 1.  Use the drop-down menu titled State to select filter criteria.

Step 2.  Click Filter.

The screen refreshes and only show lines with the filtered state. The actions buttons display. To get back to all lines, filter to show All.


Missing 'Commercial Invoice' Button on Orders

Why do I not see the Commercial Invoice button on an order?

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There are three places in Embraer-SCP (besides XLSX upload) where you are able to create a commercial invoice. A Commercial Invoice can be created from the Orders List Page.

When you are ready to invoice Embraer for an order, you can create a commercial invoice if the Allow Commercial Invoice function is activated. If the order schedule allows invoice creation, the Create Commercial Invoice button displays on the list details page and the order details page. If the schedule does not allow invoice creation, the Create Commercial Invoice button does not display. The Allow Commercial Invoice field on the Discrete Order schedule line informs the Supplier as to whether or not they can create a Commercial Invoice for the schedule line.

  • If the value is Yes, the Supplier can create a Commercial Invoice.
  • If the value is No or the field is empty, the Supplier cannot create a Commercial Invoice.

If you are creating a commercial invoice from the Create Commercial Invoice workflow from the Navigation Tree, enter an Order Number. If the order schedule does not allow invoicing, the order schedule does not return in the results in the Create Commercial Invoice workflow, and you are unable to create a Commercial Invoice for the order. If the Allow Commercial Invoice is Yes, the schedule returns in the results.


Deciphering Blocked Discreet Orders and/or Subcontract Orders

How do I know if a Discrete Order or Subcontract Order has been blocked?

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When an order is in the Embraer internal approval process, users may be blocked from taking action on the order. The Blocked field located in the Order Header reflects when an order is in the Blocked state. When the field displays Yes, Buyer (Embraer) and Suppliers cannot take actions on the order. An attempt to do so displays a message stating the order is blocked. Suppliers may be able to create Commercial Invoices on a blocked order.


Deciphering Which Schedules Lines Need to be Approved

As a Buyer, how do I know which schedule lines need to be approved for a Discrete Order or Subcontract Order?

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There are two alerts available in the Exceptions Menu from the Navigation Tree: Purchase Order Needs Buyer Approval Alert (Discrete Order) and Subcontract Needs Buyer Approval Alert (Subcontract Order).

To filter the results using the Buyer code:

Step 1.  Enter the Buyer code in the Buyer Code field and click Search.

Step 2.  Click the total number in the Purchase Order Needs Buyer Approval Alert (Discrete Order) results field to review.


Deciphering Which Schedules Lines Need to be Reconfirmed

As a Supplier, how do I know which schedules need to be reconfirmed?

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There are two alerts available in the Exceptions Menu from the Navigation Tree: Reconfirm Purchase Order Alert (Discrete Order) and Reconfirm Subcontract Alert (Subcontract Order).

Step 1.  Click the results in the Reconfirm Purchase Order Alert (Discrete Order) and Reconfirm Subcontract Alert (Subcontract Order) results field to redirect to the order schedules that need to be reconfirmed.

Step 2.  Click the total number in the Reconfirm Purchase Order Alert (Discrete Order) results field to review.


Correcting 'Failed, Invalid Number of Columns' Error Message

When trying to upload a file using the Upload function, I received the Failed, Invalid Number of Columns error message. How do I correct this?

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When using the upload functionality in Embraer-SCP, you may encounter errors if the data in your file is incorrect. As a Supplier trying to respond to a Discrete Order or Subcontract Order using the Upload option in Embraer-SCP:

Step 1.  Download the order using the Download option from the Navigation Tree. Search for the order you want to download by entering the search criteria and clicking Search to Download.

Step 2.  Select the download option you want to use and click Next.

Step 3.  If the job displays as queued, the page refreshes every 10 seconds until the job completes. Click the Refresh icon until the job displays as Completed.

Step 4.  Click the File Name to open the file. You can save the file to your computer.


Managing Email Alerts

How do I manage Email Alerts?

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To view the list of Alerts and modify your settings:

Step 1.  Go to My Profile.

Step 2.  Go to Email Alert Subscription in the Navigation Tree.

NOTE: Users can subscribe to receive email alerts on changed or added content. By default, users are subscribed to all emails available for their role in the system.

When setting up your Email Alerts:

  • Users may choose to subscribe or unsubscribe from an alert type.
  • Users can filter emails and narrow the volume. For example, you are only responsible for working with a specific Buyer. Set the Buyer Field value, and only receive alerts when the Buyer is equal to the value entered.


How to Upload

When you are ready to upload:

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Step 1.  Click UploadsOrder Execution, and then select the Order type (Discrete Order or Subcontract Order) you want to upload.

Step 2.  Select your file and click Next.

Step 3.  If the job is queued, click the Refresh Icon until the job displays as completed.

Step 4.  If the file uploads successfully, you receive a Completed message.

NOTE: If there are errors, you receive a Completed with Errors message. Click the Completed with Errors link (in the Status column) to determine the errors. The error message informs you what requires action within your file. Correct your file and upload it again.



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