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Exostar Mobile ID

Process Overview

Exostar's Mobile ID service allows users to utilize a smartphone app for generating One Time Passwords. The Mobile ID process requires the four steps listed below. Please select the desired step for details instructions:

Step 1.  Complete Purchase

Step 2.  Enter the License Key

Step 3.  Complete Identity Proofing

Step 4.  Activate Exostar Mobile ID


Follow the workflow below to purchase and set up your Exostar Mobile ID.



Step 1. Complete Purchase

Once you complete a Mobile ID purchase and submit your payment, Exostar emails you a License Key. The license key is required to complete the remainder of the credentialing process. Please note the following:

  • If paying by credit card: It can take up to 24 hours for the license key to arrive via email 
  • If paying by invoice: You must submit payment to Exostar before you receive your License Key

Please check your email filters and spam if you have not received the license key. If you have not received the license key email after 24 hours, please contact Exostar Customer Support.


 Click here to view the steps.

Step 1.  Go to Exostar's web store at https://www4.exostar.com/mobile_id.

Step 2.  Select from the Partner drop down for the purchase options to display.

Step 3.  Select from the following:

    • Exostar Mobile ID (1 Year) with Proofing
    • Exostar Mobile ID (1 Year) without Proofing

Step 4.  Click Add to Cart. Click Checkout.

Step 5.  Review your order and click Proceed to Checkout.

Step 6.  Select payment method. View or update billing address. Scroll down and click Continue.

Step 7.  Click Place Order to receive an order confirmation. 




Step 2. Enter the License Key

Once you register your License Key via MAG, you must proceed with one of following scenarios:

  • If you don't need identity proofing, proceed directly to activation. 
  • If you need identity proofing, select your proofing option (Experian or Video Proofing). Make sure the name in your Exostar account matches your legal name.
     
 Click here to view the steps.

Step 1.  From the Home dashboard, Click the  My Account tab, and the Manage OTP sub-tab.

Step 2.  Click the Purchase or Register Credentials

Step 3.  From the Let’s Get Credentialed page, click Get/Activate Credentials. Click Continue.

Step 4.  Select the I have a license key link and enter your license key. Click Continue.

Step 5.  If you need to complete an identity proofing, on the next screen, ensure the name in your Exostar account and legal ID match. Click Next to select your proofing service. If you are NOT completing an identity proofing, proceed to registering your phone.


MDA Pilot participants, please see the MDA Pilot Registration page for the information regarding your sponsored credential.




Step 3. Complete Identity Proofing

After registering your License Key, select your identity proofing option:

  • Instant Proofing: If you are located in the United States, you can complete identity proofing instantly by answering Experian credit bureau-based questions. or by scheduling a live video proofing session with an agent.
  • Live Video Proofing: Users located outside of United States must schedule a live proofing session. US-based users may select live video proofing if they are unable to complete the Experian proofing. 

 Click the button below to learn more about identity proofing:




Step 4. Activate Exostar Mobile ID

Before you start the activation, do the following:

  • Find the app AuthyTM in your mobile app store and install it on your smartphone.
  • Make sure that your phone is on, and has a network connection. 
  • Although tablets are supported as additional devices, the first device registered must be a cellular smartphone capable of receiving SMS messages or voice calls.


 Click here to view the steps.

To activate you Mobile ID, complete the steps below:

Step 1.  Log into your MAG account.

Step 2.  Navigate to the My Account tab and Manage OTP sub-tab.   

Step 3.  Click Purchase or Register Credential to get redirected to the activation screens.

Step 4.  Fill out the required fields, and then click Next and Activate

Step 5.  Enter the phone number (for the smartphone where Authy is installed), and click Register

Step 6.  On your smartphone, you will receive a message: "Your account was added. Tap to get the code." Obtain your MAG Token ID, and enter it in the Token field in MAG. Click Verify.

Your Exostar Mobile ID is now active. Please note that you can log in in two different ways. If during the OTP login you select to authenticate through a push notification, you will receive the message "Approve to authenticate": select Approve. If you select to authenticate through a soft OTP, enter the OTP from Authy in the Soft OTP field in MAG.     


Questions? Check out the Mobile ID FAQs page.

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