Process Overview
Exostar's Mobile ID service allows users to utilize a smartphone app for generating One Time Passwords. The Mobile ID process requires the four steps listed below. Please select the desired step for details instructions:
Step 1. Complete Purchase
Step 2. Enter the License Key
Step 3. Complete Identity Proofing
Step 4. Activate Exostar Mobile ID
Please see the Credential Elevation section for information on invoking your credential after logging in with only your user name and password.
Follow the workflow below to purchase and set up your Exostar Mobile ID.
Step 1. Complete Purchase
Once you complete a Mobile ID purchase and submit your payment, Exostar emails you a License Key. The license key is required to complete the remainder of the credentialing process. Please note the following:
- If paying by credit card: It can take up to 24 hours for the license key to arrive via email
- If paying by invoice: You must submit payment to Exostar before you receive your License Key
Please check your email filters and spam if you have not received the license key. If you have not received the license key email after 24 hours, please contact Exostar Customer Support.
Step 2. Enter the License Key
Once you register your License Key via MAG, you must proceed with one of following scenarios:
- If you don't need identity proofing, proceed directly to activation.
- If you need identity proofing, select your proofing option (Experian or Video Proofing). Make sure the name in your Exostar account matches your legal name.
MDA Pilot participants, please see the MDA Pilot Registration page for the information regarding your sponsored credential.
Step 3. Complete Identity Proofing
After registering your License Key, select your identity proofing option:
- Instant Proofing: If you are located in the United States, you can complete identity proofing instantly by answering Experian credit bureau-based questions. or by scheduling a live video proofing session with an agent.
- Live Video Proofing: Users located outside of United States must schedule a live proofing session. US-based users may select live video proofing if they are unable to complete the Experian proofing.
Click the button below to learn more about identity proofing:
Step 4. Activate Exostar Mobile ID
Before you start the activation, do the following:
- Find the app AuthyTM in your mobile app store and install it on your smartphone.
- Make sure that your phone is on, and has a network connection.
- Although tablets are supported as additional devices, the first device registered must be a cellular smartphone capable of receiving SMS messages or voice calls.
Credential Elevation
If you log into your account without invoking your OTP credential, you can choose to elevate your credential strength, and invoke the token during your session, without logging out. To elevate your login credential status:
Step 1. Once logged into your account, confirm your credential strength (upper, right corner).
Step 2. Select the My Account tab, then the Manage OTP sub-tab.
Step 3. Click the Elevate button.
Step 4. Click One Touch to complete the process.
You are now logged in with your OTP credential. Your Credential Strength (located in the upper, right corner) should now read Phone OTP.
Questions? Check out the Mobile ID FAQs page.