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Exostar Infrastructure Migration

We are moving The Exostar Platform and all of our products, services, and operations to the Microsoft Azure cloud.  By doing so, we will further strengthen our security, which remains a top priority.  At the same time, we will increase our operational stability and enhance our agility – ingredients essential to our mutual success.

Customers (along with products and data) will migrate to the Azure cloud environment that best addresses their operational and regulatory requirements. 

  • Those in the Aerospace and Defense Industrial Base verticals will transition to Azure Government infrastructure that complies with Federal Risk and Authorization Management Program (FedRAMP) High certification, as well as U.S. Department of State International Traffic in Arms Regulations, and U.S. Department of Defense Security Requirements Guide Impact Level 4. 
  • Those in other industries, including Life Sciences and Healthcare, will move to Azure Commercial, also certified at FedRAMP High.

The transition will be complete, with all customers working in the Azure cloud, by the end of October 2021.  If you have any questions at any point in the process, please contact our customer success team at apollo@exostar.com

Click here to read the Exostar Official Announcement.



Infrastructure Migration FAQs

Why is Exostar moving it's infrastructure ?

Exostar is moving its infrastructure to create more agility, additional security, increased stability, a better customer experience, and be hosted in a FedRAMP environment.


Where is Exostar moving to?

Exostar is moving to Microsoft Azure Cloud.  Our A&D/Defense Industrial base (DIB) business/products are moving to Azure Government (FedRAMP High hosting), and our Life Sciences business/products are moving to Azure Commercial (FedRAMP High hosting).  All customers will be working on products in the cloud by the end of October 2021.


When did this Infrastructure Migration start?

Exostar started the infrastructure migration, in earnest, in March 2021.  We have started QA migration in July 2021, we anticipate starting UAT migration in August 2021, and we anticipate starting PROD migration in September 2021.  These migrations are driven product by product.  


When will the Exostar Infrastructure Migration complete?

Exostar will complete all infrastructure migration by the end of October 2021, meaning that all customer data and capabilities will be in Azure cloud.


Will Exostar roll back a product or capability out of the cloud and into a COLO datacenter?

No, Exostar is closing all but one datacenter by the end of December 2021.  One datacenter will remain open on a limited basis for those capabilities that cannot move to the cloud (i.e. FPKI, Integrations through MachineLink).


What do I need to do as customer?

Customers without integrations into their computing environments will not need to do anything.  Customers with specific integrations will be contacted by their customer success representative and associated Exostar technical team to discuss migration and testing in more detail.  It is anticipated that since no application level functionality will change, this testing will predominantly focus on integration and user access testing such as (successfully logging into MAG or SAM, ability to send and consume documents as before, and confirming no impact to traffic between Exostar and customer’s ERP and/or other back end systems).


If I as a customer have whitelisted IP addresses on my firewall/internet gateway to interface with Exostar do I need to change those IP addresses on my firewall?

Yes, if customers have whitelisted IP addresses on their firewall/internet gateway to interface with Exostar they will need to update those IP addresses in those whitelists.  Exostar recommends that the IP address ranges below be added as soon as possible and the old addresses be deleted from those lists after full migration.

Environment

Public IP Range

DEV | QA | UAT

52.226.233.208/28  (Range is 52.226.233.208 – .223)

Commercial PROD

52.226.233.72/29  (Range is 52.226.233.72 – .79)

GOVT PROD (GCC High)

52.245.220.128/28  (Range is 52.245.220.128 – .143)


Are customers expected to help test during or after the migration?

Many customers will not need to do any testing.  Customers with specific integrations into their computing environment will need to some limited testing.


Will Exostar applications be unavailable during the migration period?

While we are working to have all applications available, there are some applications that may need offline periods.  We will use maintenance windows and/or off hour timeframes to support any offline periods.


Are all products being moved at the same time?

No, Exostar is planning to perform a migration in multiple smaller waves to move applications quickly and effectively to the Azure platform.  Dates for each product will be provided as the products are identified and scheduled for migration.


Are customers going to experience any performance degradation downgrade during the migration?

No, Exostar does not expect any performance degradation during the migration.


If I have additional questions who do I contact?

For additional questions please contact our customer success team at apollo@exostar.com or visit the Exostar Infrastructure Migration Webpage: Exostar Infrastructure Migration.



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