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Process Overview
Credentialing is an important step in securing your MAG account, and most partners require a security credential to access their applications. To obtain credentials, make sure to complete all required steps for your specific credential. While steps vary by credential type, the process contains these general steps for all credentials:
Step 1. Determine Credential Type
Step 2. Purchase Credentials
Step 3. Complete Identity Proofing (if required by your partner)
Step 4. Activate Credentials
Scroll down to learn more about each step. For the information on your specific credential type, visit the relevant OTP, FIS, DOD CAC, and EAG pages of this website.
For PolicyPro and Certification Assistant users, please see the Purchase Certification Assistant License Key page for instructions and help on completing your purchase via Exostar’s web store.
Step 1. Determine Credential Type
To access your applications, your partner may require a two-factor authentication credential (2FA). Please review the table below to find out what credentials are accepted by your partner, or reach out to your partner directly:
Step 2. Purchase Credentials
In order to access most Exostar applications, a two-factor authentication (2FA) credential is required. If the applications you need to access require 2FA, you must complete a purchase. Follow the steps below to purchase a credential.
Step 3. Complete Identity Proofing
If you purchase a credential with identity proofing, you are prompted to verify your identity before you can activate your credential. We use two methods for verifying your identity:
- If you are located in the United States, you can complete identity proofing instantly by answering Experian credit-based questions.
- If you are located internationally, you must schedule a live proofing session with an agent.
Please refer to the Identity Proofing page to learn more about these types of identity proofing.
Step 4. Activate Credentials
Once you complete your credential purchase, a confirmation screen displays with your license key. You can select to immediately activate your credential from the confirmation screen, or activate from the MAG dashboard via the My 2FA Credentials section.
NOTE: If you purchased an OTP Hardware Token, you receive your token in the mail via US Postal Service. Do not activate your hardware token until you receive it in the mail.