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Common FIS Tasks FAQs

Certificate Back-up

How do I back-up my FIS Certificates?

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Refer to the Manage Certificates page for information on importing and exporting certificates.


Certificate Import

How do I import my MLOA/BLOA certificates to a Windows Vista machine (exported from Windows XP or older versions)?

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Microsoft has identified an issue with importing certificates to Windows Vista machines (exported from Windows XP or Windows 2000). To successfully use the certificates backed-up from an older version to Vista, follow the steps below:

Step 1. Download the Microsoft patch to the Windows Vista machine and follow the details provided under the Resolution section. Please review all information on the site to appropriately download the patch: http://support.microsoft.com/kb/970730.

Step 2. Download the exported certificates to your Windows Vista machine. Refer to Manage Certificates page for more information on importing and exporting certificates.


Private Key Protection

How do I enable strong private key protection for Medium Level of Assurance Certificates?

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If you have existing certificates for which you would like to enable strong authentication, you need to back-up and import the certificate. Refer to the Manage Certificates page for a step-by step process.


IMPORTANT: Please note that for MLOA certificates, you need to ensure that you back-up your certificate appropriately. If the certificate is corrupted/lost during this process, you will need to re-apply for the certificate and also go through the in-person proofing process again. Replacing a lost or corrupted certificate will be an additional expense.


Why am I asked to set strong private key protection?

Why am I being asked to set strong key protection for all certificates when I download certificates on Microsoft WINDOWS 7.x?

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A software issue has been discovered in the Exostar Certificate Issuance control when used on the Microsoft Windows 7.x platform that forces Strong Key protection to be used on all private keys generated and used for Exostar FIS certificates. Detailed information on this issue, along with information for users with existing certificates ready to renew on Microsoft WINDOWS 7.x platform is available here.


How can I use my certificates to sign emails?

How can I use my MLOA and BLOA digital certificates to digitally sign my email?

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Refer to your email client documentation for details. e.g., Microsoft Outlook.


How can I use my certificates to digitally sign documents?

How can I use my MLOA and BLOA digital certificates to digitally sign a document?

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Please refer to application-specific help for steps to digitally sign a document. For Microsoft Office 2007 click here.


Can I use my certificates if I leave my job?

Can I use my digital certificates after leaving my job at my current employer?

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Your certificate contains attributes that uniquely associate you to your employer. If you leave this employer, the certificate information will not be valid.



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